Other
Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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Other Categories
Great Customer Service
Have not had any issues with ins.
Insurer: Trupanion
By: Deborah
Claim process and provisions are not fully disclosed in marketing materials
Company does not fully disclose the fact coinsurance is charged before deductible is fulfilled. Over the last year there have been three claims that coinsurance was charged in addition to the deductible. If this process had been clearly communicated in pre sale marketing material, this policy would have not been purchased. This process only increases policy owners out of pocket expense before the deductible is fulfilled.
Insurer: Pets Best
By: Paul
Very first claim denied
Started my contract with them on August 16 2018. You have to wait 14 days to take your pet to the vet to be covered (understandable). I took my dog to the vet September 6 2018 because he wasn’t eating. The veterinarian asked me how long has he been like this ? I said ABOUT a week. So pets best denied my claim saying his illness is preexisting because he was sick with in the 14 days. Now if you do the math.. August 16 to the 29th is 14 days I took him to the vet September 6. Now even if on the 6 I said he was sick for ABOUT a week, that is still after the 14 days because from the 6 back to the 31st of August Is 7 days,one week. Two days after the 14 days. I called and explained that to pets eat and they still denied my claim.
Insurer: Pets Best
By: Michael
They take your money then refuse to pay your claims
I signed up because it looked like a good deal and my cat needed her shots, regular wellness checkup and teeth cleaning. I also signed up for the Best Wellness Plan and then found out when I took her in for her regular exam that I only got the Essential. That still covered her wellness exam and shots....I THOUGHT. So I submitted that claim then upgraded to the Best so I could get her teeth done too. Then to my dismay the claim came back denied. They said I canceled my policy. Thbe refused to answer my contacts three times. I told them to cencel my policy and they ignored that until I wrote back and threat4ned to chargeback with the bank. Only then did htey cancel. They didn't even TRY to make things right. Waste of money, don't do it.
Insurer: Pets Best
By: Terryll
Trupanion comes through in the clutch.
Because trupanion comes through in the clutch.
Insurer: Trupanion
By: Freddy
I love Trupanion.
I love Trupanion. They have always been great to Skittles, Coco and I.
Insurer: Trupanion
By: Kristen
I always Recommend Trupanion
My email was addressed quickly plus I always recommend Trupanion's insurance to everyone i see with a new puppy, cat, or dog at the time of adoption. I volunteer for mobile adoption and highly recommend they activate and keep it cause they won't be disappointed.
Insurer: Trupanion
By: Kathleen
Good pet insurance
I think Trupanion is a good pet insurance, love my dog !!
Insurer: Trupanion
By: Virginia
Trupanion without fail argues "prior condition" always - even when vet says otherwise
Buyer beware - Do NOT purchase Trupanion insurance. We have had it for two years now and they have covered next to nothing. Our dog just had a $5000 Lens Luxation surgery. She had had the same surgery in the other eye prior to Trupanion coverage. At the time we purchased Trupanion, the representative assured us that should a similar surgery be required in the other eye, it would be covered because the other eye does not represent a prior condition. Trupanion isn't paying a dime. Our vet is fighting on our behalf and says it 100% is not a prior condition. Do NOT get this "coverage" for your pet.
Insurer: Trupanion
By: Heidi
What will my first experience with TRUPANION be like?...
Enjoyed speaking to the woman who discussed the insurance plan with me...she was very knowledgeable and answered all of my questions.Since I signed up 2 days ago, I have had no experience with making claims. Sadly, my Bichon has a pre-existing allergic condition and it's an expensive condition!
Insurer: Trupanion
By: Janice