Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Always helpful and knowledgeable
Always helpful and knowledgeable
Insurer: Trupanion
By: Cindy
Love Trupanion
My husband and I are astounded by the level of quality customer service that Chewy continues to provide us. You don't find that everywhere! Please don't change. We love doing business with you.
Insurer: Trupanion
By: Darla
Trupanion is the best investment I have ever made.
Trupanion is the best investment I have ever made. They cover what they say they will, and they review and complete claims quickly. I have two dogs, both with their share of health issues over the years. Trupanion has helped me provide my family members with the health care they have needed without the added stress of financial and insurance concerns.
Insurer: Trupanion
By: Michelle
Always helpful and knowledgable
Always helpful and knowledgable
Insurer: Trupanion
By: Cindy
I had a problem w 2 representives back in feb when i was trying to change my payment method n save my insurance.
I had a problem w 2 representives back in feb when i was trying to change my payment method n save my insurance. They both acted really stupid n said "do u want to cancel ur insurance?" I was really pissed off at their in competance. If my cats were injured under this in competance--trupanion wouldnt do nothing in an emergency. I pay alot of money for competence from u n i expect it. U had better retrain some of ur employess cause id better never have this problem w not just one but two of ur representives. This happened in feb.
Insurer: Trupanion
By: Francesco
My husband and I are astounded by the level of quality customer service that Chewy continues to provide us.
My husband and I are astounded by the level of quality customer service that Chewy continues to provide us. You don't find that everywhere! Please don't change. We 💘 doing business with you.
Insurer: Trupanion
By: Darla
My dog was diagnosed with a benign cyst. We scheduled surgery for the next week. The process for reimbursement and submission wa
This was an unplanned surgery for my dog that had a cyst on her head. It was recommended that we were move it and the cost was very endearing. I was not sure how I was going to pay for this, but the submission process went well and the payment reimbursement came to me easily and within a fast time frame. very pleased with this service
Insurer: Nationwide
By: Kelly
You need this insurance
I have had all of my dogs covered with Trupanion for the past 7 years. I currently have 6 dogs and 3 of them are always healthy but the other 3 have had health issues that I could have never afforded to treat without having insurance. Trupanion pays quickly so no waiting forever to get your money. Filing the claim is simple. Every time that I am in a waiting room at the veterinarian I am telling people about this company. You really can't afford not to have it!
Insurer: Trupanion
By: Kim
Figo did a (almost) 360
So earlier today I left a not so good review of Figo based on the problems I'd been having accessing their claims portal off of the Figo site. WHEN I was finally able to access it, and uploaded my claim doc, my claim was processed and approved in lightning speed! I hope this was not because of all of the noise I'd been making to their Customer Support folks I'd been chatting with off of their Facebook page, or the messenger message I sent to the company CEO. But they sure did redeem themselves very quickly! I just hope that if (when) I have another claim, I can reach the mypetcloud.com site, because at the moment, I once again cannot :(
Insurer: Figo
By: Larry
A reliable, awesome company with great communication
Embrace is the best! Fast friendly, dependable service. They do what they promise, and don't find excuses not to pay when you have a claim. They are also excellent at communication. I recommend them to everyone I know! Recently I overheard the vet tech telling a client that one of their other clients uses Embrace, and they love it. I said, that's me! Or maybe it's not just me! Thank you Embrace, for living up to the high recommendations I heard about you.
Insurer: Embrace
By: Susan