Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Genuinely care for my pet.
A pleasure to work with and genuine caring for my pet. Excellent support for any questions too.
Insurer: ASPCA
By: Ronnie
Healthy Paws is the best decision you can make for your pet!
My French Bulldog has had numerous medical issues since I brought him home, all which have been treatable but still costly. Recently he was diagnosed with IBD and need thousands of dollars of testing. I am thankful every day that he is covered under HP because I never worried that I would not be able to pay for his treatments. You hope that you never need to use your insurance but if you do you WANT HP. All my claims has been quickly processed and paid and I never had an issue with any of my submissions. I am thankful every day he has HP behind him. They truly love your pet as much as you do!
Insurer: Healthy Paws
By: Monica
They are awesome!
Great to deal with claims are easy to submit are paid quickly and without much effort. Website is easy to navigate. If you have a question, they are happy to answer it. Thanks Again...
Insurer: ASPCA
By: Dan
Excellent Pet Insurance Company
My dog has a sensitive stomach and was hospitalized for it twice now. Healthy paws makes it easy to file a claim and is fast with reimbursement. They have excellent customer service. I highly recommend using them!
Insurer: Healthy Paws
By: Debra
Never had an issue with my little Lady
Our dog was diagnosed with DM (degenerative myelopathy). My wife and I submitted multiple claims for her from the standard checkup all the way up to having an MRI done on her. The staff was nothing more than professional and when that fateful day finally came around the card, sent to us which was signed by the persons that had processed her previous claims, made us feel that we made the right choice in choosing Embrace for our little girl.
Insurer: Embrace
By: Dwayne
Nationwide insurance was the best decision we made for Charlie
Nationwide’s service has been excellent. We couldn't be happier with the wellness plan we chose for Charlie. I recommend Nationwide to anyone who has a pet.
Insurer: Nationwide
By: Pandie
Love working with Nationwide for my Pet Insurance
They were fast in processing my claim and payment. I was able to have it direct deposited into my bank account. I love working with this company for my Pet Insurance claims! They also send out rewards, newsletters with tips and email promotions which I enjoy receiving.
Insurer: Nationwide
By: Cynthia
Not only just Ashley but everyone at trupanion no matter when or how I called them they're always polite nice and helpful.
Not only just Ashley, but everyone at trupanion, no matter when or how I called them, they're always polite, nice, and helpful. You can really tell that they love pets in the way they help you.
Insurer: Trupanion
By: Jung
So easy to work with.
So easy to work with. Claim was processed very quickly. I was pessimistic to start and figured there would be some loophole that this claim would not be accepted but was very pleasantly surprised not only that it was covered but in the expedient way it was managed. VERY easy and I am already recommending Trupanion more to my clients.
Insurer: Trupanion
By: Sara
We had a conversation about his chihuahua and how old he was 22 years old.
We had a conversation about his chihuahua and how old he was 22 years old. He was great to talk to.
Insurer: Trupanion Canada
By: Patricia