Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Made me feel better about the insurance
The person that answered my questions was amazing. She was very personable and had experiences to share about her own pets, that made me feel better about the insurance I have for my fur baby. It is nice to have someone answering the phone
Insurer: AKC
By: Tami
Embrace: You are the Best
Embrace Pet Insurance is amazingly easy to work with: easy to file a claim, easy to check on the claim, and quick to process it. It was also easy to iron out a few paperwork wrinkles with the Embrace staff (the few times I've had to do it) -- just simply reply to an email to clarify, and they take care of the rest. Embrace is affordable; we've ensured multiple dogs for many years now at what I feel like is a low cost, given that dogs are obviously the best thing on Earth. While the younger dogs don't often meet their annual deductible, the very very best thing about Embrace is that if they do -- the financial worry is taken out of the equation. My geriatric soulmate dog was ensured by Embrace for many years of her life, and as she deteriorated in her 14th year with disk disease and renal failure, it was so incredibly comforting knowing that Embrace would cover our vet visits, including consults. It was difficult enough to face her end-of-life care, and not having to worry one second about finances it made an incredibly stressful situation way less stressful. Thanks, Embrace!
Insurer: Embrace
By: Amanda
Always a pleasure!
Always a pleasure speaking with your staff!
Insurer: Trupanion
By: Stephen
Excellent customer service
Excellent customer service very professional and patient with all of my questions
Insurer: Trupanion
By: Angela
Extremely helpful.
Extremely helpful. Even reminded me to give my cat Sami a treat for him which was very nice!
Insurer: Trupanion
By: Maureen
Happy.
Friendly, happy, and personable.
Insurer: Trupanion
By: Cheryl
More than expected
I appreciate the help from your representative. He did more than was expected...
Insurer: Trupanion
By: Myron
Always impressed
I have always been impressed with the helpfulness of the Trupanion representatives.
Insurer: Trupanion
By: Betty
Extrodinary experiences!
I have had nothing but extraordinary experiences with this companions policies and passionate employees. I have recommended you to at least ten family and friends who now use Trupanion and are equally as pleased. My gratitude goes out to every Trupanion employee I've had interactions with the past six years.
Insurer: Trupanion
By: Michele