Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Life saving
So happy I signed up with Trupanion i did my first claim and i have no idea what to or how to do i called Trupanion and they answered all my questions, helped me and besides all they were so supportive and positive with the condition of my little Mia
Insurer: Trupanion
By: Kelly
Very friendly
The person I spoke with was very friendly and helped me with more than just my original question.
Insurer: Trupanion
By: Shimae
So glad you are there
Trupanion has been an invaluable help with the care of my three Westies. Thank you for your care and attention. So glad you are there.
Insurer: Trupanion
By: Anne
Totally trust them :)
Trupanion is always a pleasure to deal with and I totally trust them :)
Insurer: Trupanion
By: Darya
We love Trupanion
We love Trupanion and recommend to all our pet loving family and friends Susannah Brad & Maxx 🐾
Insurer: Trupanion
By: brad
Very helpful
When I needed coverage last year; Trupanion was very helpful and I was surprised how much was covered for mochas surgery; now that he has to have another I'm hoping for the same great service
Insurer: Trupanion
By: Beverly
You guys are amazing.
You guys are amazing. She genuinely cared about our dog.
Insurer: Trupanion
By: Meg
You guys are great!
You guys are great!
Insurer: Trupanion
By: Barb
Very pleased
Kelli was fabulous and followed up with an email. I am getting an amended invoice from the Veterinarian to have a portion of the claim re-processed. To date, I am very pleased with the professionalism and friendliness of your reps. The processing of the first two invoices on this claim was very efficient and all line items were perfect.
Insurer: Trupanion
By: vaughan