Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amazing, so glad I purchased the plan!
I purchased the insurance plan through my employer and boy am I ever glad I did! Not too long after my dog got sick, then ear infections, skin infections, and an eye trauma. After I met the deductible Nationwide reimbursed me 100 percent for the costs, which if I didn't have it would have put me out! They haven't let me down yet!
Insurer: Nationwide
By: Leigha
10+
Better than expected service and response time to filed claims. Having Nationwide pet insurance gives me peace of mind knowing that I can provide Arya the best care if she needs it. Thank you.
Insurer: Nationwide
By: Sylvia
So grateful to have Nationwide be a part of our dogs and our lives
We have pet insurance for our two mini aussies and greatly appreciate all you do. One of our furry friends is having anxiety issues and it's been a wonderful support to know that we could work with a veterinarian behaviorist and have support from Nationwide.
Insurer: Nationwide
By: Crystal
Amazing Insurance Company
This is my 3rd claim in 10 years. Embrace has always stayed true to their coverage. This time around, the claim was made for a 2nd knee ligament repair for my husky. Embrace was extremely timely in pre-certifying the claim, and reimbursement ($6K) was made within a few days of the claim being submitted for all amounts promised to be covered by the policy.
Insurer: Embrace
By: Mehul
Extremely Satisfied Customer
I've been with Embrace Pet Insurance for several years. I've been quite satisfied with their service. The insurer is extremely prompt in processing their claims-no hassle, no headaches, super easy process!
Insurer: Embrace
By: Lisy
Great experience!!!
I am so thankful to have Embrace! Our dog needed Surgery and they paid our claim quickly and efficiently!
Insurer: Embrace
By: Leigh
Great customer service
I am very happy with Embrace. They were quick and efficient in handling my claim.
Insurer: Embrace
By: Teri
Excellent Service and Response
Nationwide Pet Insurance does a superb job of claims handling and payment. They are responsive and fair. The website is easy to use for filing claims and follow-up. We have been policyholders for more than five years and are very satisfied,
Insurer: Nationwide
By: John
I'm highly impressed!
I was highly impressed at the speed that Bailey's claim was settled. I also appreciated the $ amount! My sister has insurance through Pet Smart, and she often has to contest her claims, as well as what they cover. I am so glad I chose Nationwide over other companies. I also like the fact you offer advice on an 800 line if I need it.I rescue dogs and I like the fact if I have a question someone is a phone call away!
Insurer: Nationwide
By: Linda