Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Best pet insurance!
My fiancé and I love Nation Wides whole health pet insurance. They’re always timely with the returns of your claims and they always explain to you why you got the amount back that you got. They’ve covered everything we’ve ever submitted. They also send follow up emails to make sure you got everything covered and your pet is doing well. Our old insurance never did that. Very pleased with Nation Wide and will definitely always use them.
Insurer: Nationwide
By: Aaron
Awesome service!
Awesome service. Friendly sincere staff.
Insurer: Pets Plus Us
By: Wendy
All ways quick and efficient.
All ways quick and efficient.
Insurer: Trupanion
By: Patrick
Very efficient and responsive.
Very efficient and responsive.
Insurer: Trupanion
By: Lenore
Excellent Customer Service and prompt payments.
Excellent Customer Service and prompt payments.
Insurer: Trupanion
By: Linda
Because it was quick and easy.
Because it was quick and easy.
Insurer: Trupanion
By: Jennifer
Quick polite and efficient
Quick polite and efficient
Insurer: Trupanion
By: Julie
Your staff is amazing!
Your staff is amazing! Every single time I call, from start to finish, the experience is a pleasurable, learning experience. The customer support reps truly care about me and my cats, and each one has a thorough understanding of the programs available and are exceptionally skilled at explaining them and helping select the one to best suit my needs. When my cats recently got very sick with a rare virus, it’s hard to explain how much it set my mind at ease, knowing I had the Trupanion reps waiting to help me through my first claim experience. Thankfully, the claim process was pretty easy, and I received my funds in a very timely manner. In a nut shell, Trupanion is the very best, and I would never consider a other insurance carrier. Thank!
Insurer: Trupanion
By: Marita
Prompt service.
Prompt service. Friendly and compassionate sounding employees
Insurer: Trupanion
By: JO-ELLEN
Easy to submit claims on line and fast service
Easy to submit claims on line and fast service
Insurer: Trupanion Canada
By: Ashlee