Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Willhelm is doing fine. Hehas an allergen that is bothering him until we isolate the issue.
The response and support from VPI has been very helpful. Processing claims is quick and convenient. Thanks!
Insurer: Nationwide
By: Gary
So glad I chose Embrace!
I live in a city and state with high veterinary costs, and have two older dogs. Having Embrace has been hugely helpful in containing the costs of our vet bills. My claims are covered promptly, and their customer service reps have worked with me to find ways to reduce my monthly payments by changing deductibles, automatic payments, etc. I'm really happy with Embrace.
Insurer: Embrace
By: Gail
Fantastic! Everyone is so helpful.
Reimbursement is easy and quick. Everyone is so helpful and friendly. They truly do care. Wonderful people and wonderful insurance. I have no complaints. They are fantastic!
Insurer: ASPCA
By: Kathy
Outstanding
We could not be more thrilled with our choice to cover our dogs through nationwide. The response and turnaround is quick and there have been 0 issues.
Insurer: Nationwide
By: Angela
Detailed and Through!
My Sebastian had to have emergency surgery to remove a gastrointestinal obstruction. I have read how insurance companies can flake out on you when you have to use the purchased policy. I had never dealt with this before however i knew that my baby had to be treated even if i was uncertain of the outcome of reimbursement. Once all visits were completed and final bill was received and paid i sent the claim in for reimbursement. I would say to any owner filing to always send in the medical records from all Dr's as well as itemized billing with paid statements . The way that my Dr. billed was confusing but Nationwide was very patient, they listened and worked through the break down of the bill with me. Nationwide kept their word and was totally on my side and quickly ( Within 30 days) reimbursed according to policy guidelines . I am very happy to have this policy and they have a customer for life, or as long as i can afford it! Hahhahahaha. Thanks a bunch team, you are the best!
Insurer: Nationwide
By: Tony
Nationwide is the best dog/cat insurance company in the U.S.
I hold Nationwide Pet Insurance in the highest regard because they put my dog’s health first.
Insurer: Nationwide
By: Adam
We are so pleased with Nationwide Pet Insurance
When our dog first joined our family, we started using Trupanion Pet Insurance. We were so disappointed in our experience that we struggled with the idea of using pet Insurance at all. A friend recommended Nationwide, and switching was the greatest decision we could have made. Our doggie baby has, unfortunately, been experiencing a rough year (heath-wise), and Nationwide has been so helpful. Thank you!
Insurer: Nationwide
By: Angie
Absolutely the Best!
I cannot say enough positive things about Nationwide pet insurance. Had it not been for the insurance, I would have had to put my kitty down. From the customer service down to the coverage, I could not have asked for better support. I have been telling all my pet owner friends about this pet insurance because I truly believe you saved my kitty. Thank you!
Insurer: Nationwide
By: Gwen
Thanks Nationwide!
Nationwide turns our claims around in about 3 weeks. Very efficient service with our claims. Sophie has allergies so I am so glad I put her on the best plan that was offered when we got her as a puppy.
Insurer: Nationwide
By: Dana
Excellent coverage. Prompt reimbursements.
Extremely pleased with everything about this policy. Never had a problem with a claim. Reimbursements are prompt, online claim form works well.
Insurer: Nationwide
By: Ron