Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Embrace is the best
I have both my Airedale Terriers insured through Embrace. The care and concern that the staff takes is outstanding. I feel like I have a personal relationship with them. They take all the time needed to answer any question if you call. They realize how important your special pet is to your life.
Insurer: Embrace
By: Matthew
Great Pet Insurance Option!
This is our third pet with ASPCA Pet Insurance and the service and coverage has greatly improved! Prompt turn around on claims, website is user friendly and I very much appreciate the personal touch of phone follow up on our fur baby’s health. Highly recommend this Company!
Insurer: ASPCA
By: Geralyn
Great customer care and excellent coverage
I've had ASPCA pet insurance for just under a year and it's been amazing so far. I lovingly refer to my 2 dogs as Money Pits because they have random issues that pop up out of nowhere and require a trip to the pet ER at 11pm. My insurance has covered their visits and medication, which is a lifesaver. Everytime I call, I speak to a real person who is always very helpful. I highly recommend ASPACA pet insurance to anyone looking for coverage.
Insurer: ASPCA
By: Carrie
Helpful and Easy
Every person I have spoken to has been super helpful and friendly. Claims are the easiest ever! Super fast, too! Their app on my phone makes it easy to submit and track claim process.
Insurer: ASPCA
By: Miriam
I wish my own insurance was this great!
I can’t tell you how much these guys have helped me out! My little girl, Bear Thunder, has had multiple health issues and Nationwide has covered so much of it. Honestly don’t know what I would have done with out it. It also gave me and the vets more freedom to do more tests on her to figure out what the exact problem was. Thank you!!!!
Insurer: Nationwide
By: Emily
Couldn’t be happier with my choice!
My pup is a 2 year old rescue and was insured soon after adoption ~ 6 months ago. I extensively researched options before deciding on ASPCA (C&F). Nobody plans on needing insurance and a lot of companies are all talk. These guys have great customer service and don’t play games with your pet’s healthcare. I’m grateful to have them - they put their money where their mouth is. I wholeheartedly recommend them and can give an honest 10/10 rating. (PS - I found TrustPilot to be very helpful in my decision making at the time.)
Insurer: ASPCA
By: Dog
Awesome customer service!
Great customer service!
Insurer: Nationwide
By: Gloria
ASCPA ROCKS!
ASCPA has always been wonderful for our boy Cooper who unfortunately was diagnosed with Addison's disease. If we didn't have our pet insurance, we would have ended up paying so much more money. It is definitely a precaution I will always take with any dogs I adopt. ASCPA refunds our money quickly and always follow-up to see how Cooper is doing. They also cover a lot! They are very clear on what they need for reimbursements and their website is user-friendly. I highly recommend this pet insurance company above all others.
Insurer: ASPCA
By: Kimberly
Embrace is amazing!
I've used Embrace Pet Insurance for five years now and have been overwhelmed by the ease and efficiency of their services.
Insurer: Embrace
By: K.
well worth it
I have been very happy with the wellness plan. My only improvement would be a little faster claim processing
Insurer: Nationwide
By: Barbara