Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Outstanding service & dedication to our Pets!
I've insured my 12 year-old dog Zoey with Embrace 12 years ago- since I adopted her. I've never doubted my choice in pet insurer. They have been consistently easy to work with, responsive to any inquiry, and really fast processing claims. I can't say enough about how pleased I am with Embrace. Thank you Embrace team!
Insurer: Embrace
By: Bobbi`
Always a pleasant experience
I used the VitusVet app to take pictures of my receipts and claim form and I was able to easily submit my claim. No fax machines or mailing in any forms. I then received an acknowledgement email from Nationwide and then received my reimbursement and explanation of benefits. The best part about Nationwide is that they always reimburse me accurately and I never have to question if I'm getting everything I should. I trust them so I just have to submit the receipt and I know they'll process it correctly.
Insurer: Nationwide
By: Andrew
Ease of claims process.
Ease of claims process. Trupanion has been wonderful with my dog Baron.
Insurer: Trupanion
By: Kathleen
Trupanion helped me so much.
I have had your insurance in the past and you helped me so much while my sweet boy was fighting his cancer. You were also there when I said goodbye.
Insurer: Trupanion
By: Debbie
Trupanion have been helpful
Trupanion have been prompt and helpful with Mozzie's illness.
Insurer: Trupanion
By: Cindy
fast efficient and friendly
fast, efficient and friendly
Insurer: Trupanion Canada
By: Marcy
Easy, efficient and great customer service.
Easy, efficient and great customer service. Coverage of range of services is very good.
Insurer: Trupanion
By: Stephen
Great service
Great service and quick payment. I can rest easy knowing I can take care of my dog whenever something comes up
Insurer: Trupanion
By: Jill
My claim was processed
My claim was processed quickly and efficiently with expert care. I also recommend Trupanion because of Kellyn Battrell. Her dedication to customers and our overall experience with Trupanion is unmatched in the industry-nay, business in general. She works tirelessly for customers and is a shining example of what makes Trupanion a gem of a company. I hope she is recognized for her work and the difference she makes every day.
Insurer: Trupanion
By: Kim