Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Wonderful
Nationwide has the best benefits going and when I call customer service they are wonderful
Insurer: Nationwide
By: Stephanie
Unreasonably strict waiting period has cost me thousands
I applied for pet insurance the day I filled out the adoption contract for my newly adopted rescue dog. A mandatory 14-day waiting period was enacted before my policy would be activated. Approx. 25 hours prior to the activation date, my dog experienced a non-volvulus bloating episode, which was not covered, but worse - prompted “gastritis” to be considered pre-existing condition on my pet’s policy. This bloat episode was an emergency, not a pre-existing condition I was trying to sneak into the covered conditions in this policy. I had adopted this dog < 2 weeks prior and could not have purchased a policy any sooner than that day. This was purely a case of bad luck. However, my dog has since had continued GI issues, and none of it is covered due to “gastritis” (such a broad term) being considered a pre-existing condition. I pleaded my case to Nationwide and there was no reasoning with them, no flexibility on their side, nothing- it is still considered a pre-existing condition. I’ve since spent thousands of dollars in vet bills on my dog due to this and am still paying premium costs on top of it in order to maintain my policy. I’m incredibly disappointed about my experience, and feel genuinely unsupported by Nationwide. I make sure to tell everyone I discuss this with to avoid Nationwide insurance for their pets.
Insurer: Nationwide
By: Katie
Fast and prompt
I was pleased with the fast response time and I would recommend it to others
Insurer: Nationwide
By: Karen
Everyone is very helpful
Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions I may have.
Insurer: Trupanion
By: Peter
Trupanion's representatives are ALWAYS helpful.
I chose score 10 because Trupanion's representatives are ALWAYS helpful. knowledgeable and polite. And because claims processing is prompt and accurate. I do recommend Trupanion to all my friends and family!
Insurer: Trupanion
By: Pat
Very positive experience.
Easy claim process. All done through Vet. Very positive experience.
Insurer: Trupanion
By: Darryl
helpful patient and professional
Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions you may have.
Insurer: Trupanion
By: Peter
The claims process is quick
The claims process is quick and filing a claim is very simple; in fact, my vet s office will even do it for me if I ask them. The e-mail correspondence is greatly appreciated as it allows me to know you received the claim as you confirm receipt and you advise it is being reviewed. Then, within a week or so, I receive the check in the mail with a full explanation of benefits. It could not be easier and I also like the fact that if I have any questions at all, customer service is just one phone call away and a representative is ALWAYS so easy to reach without going through the burden of navigating an automated system.
Insurer: Trupanion
By: Matthew
Trupanion has always reimbursed me
Trupanion has always reimbursed me for any qualified expense, no questions asked of me. When I have phoned for pre approval of procedures, the representative has been helpful, pleasant, and so far all have been approved.
Insurer: Trupanion
By: Peggy