Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total


April 02, 2020

I just recommended you to a friend with a new puppy, they were so happy to hear of my great experiences with you for over 10 yea

I have had this insurance on all of my dogs over the past 10 years....they always answer my questions and have paid as presented in the information.

Insurer: Nationwide

By: Belle

Useful
April 02, 2020

Simply the best!!

I am so grateful and appreciative for Healthy paws insurance! I have never had pet insurance before but Healthy paws came highly recommend from a dog trainer so I signed up. The whole process was easy and fast. It was Christmas present to my pup. Little did I know I would really need the service 3 months later when my dog hurt herself.. Healthy paws has been supportive, available, and fast. I highly recommend Healthy paws pet insurance.

Insurer: Healthy Paws

By: Amy

Useful
April 02, 2020

Beth was so nice and helpful.

Beth was so nice and helpful. She offered to reach out if there were any further issues with my payment.

Insurer: Trupanion

By: Kevin

Useful
April 02, 2020

Buddy receives the best care

Buddy the beagle has lime disease and seizures. By having Trupanion I am able to get him the best help for his conditions without causing financial problems

Insurer: Trupanion

By: JAY

Useful
April 02, 2020

S808

My rep, Tracy, is outstanding but because neither one of the two claims submitted were eligible, I have mixed feelings about Trupanion coverage. Giving it one more try & if rejected, will probably cancel.

Insurer: Trupanion

By: Sharon

Useful
April 02, 2020

Onko is back.

Our dog Onko has had a lot of health issues in the past six months and you guys have been there for us. You guys are great don't know what we would do with out you.

Insurer: Trupanion

By: Scott

Useful
April 02, 2020

The person I spoke with on the phone was very patient and helpful despite the difficult time we are living in right now

The person I spoke with on the phone was very patient and helpful, despite the difficult time we are living in right now

Insurer: Trupanion

By: Amy

Useful
April 02, 2020

They were very helpful.

They were very helpful.

Insurer: Trupanion

By:

Useful
April 02, 2020

I wish all companies operated this way!

Unbelievable. You guys are great. Teach the people insurance companies how to do it please!

Insurer: Trupanion

By: Karen

Useful
April 02, 2020

The best insurance

Always handled quickly.

Insurer: Trupanion

By: Martin

Useful

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