Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Quick turnaround and good coverage.
They are pretty quick with claim reimbursement and the direct deposit option is great. So far coverage has been good. The only downside is I wish they had an app for easier claim filing.
Insurer: Nationwide
By: Erica
Great company!
Great! Covered my dogs surgery and paid out quickly. They also checked in to see how my dog is doing. Truly a pleasure!
Insurer: Healthy Paws
By: Kamile
Excellent Company to do Business with. Hands down.
Excellant Service.Fantastic, no problems what so ever. You run a very nice Web Site. And filling and sending claims is very smooth. And adjustments received are very fair. Love the service provided. Very happy customers
Insurer: Nationwide
By: Dale
Embrace Pet Insurance is the BEST!!
As a relatively new Embrace Pet Insurance customer, I have had a GREAT experience with the Embrace claims staff and customer service team! I had extensively researched pet insurance options and know I made the best decision to choose Embrace. The insurance options are numerous and affordable, the claims process and reimbursement is FAST, and the claims staff and customer service team are FANTASTIC to work with! I highly recommend Embrace Pet Insurance to anyone wanting to provide their pet with the best insurance available with affordable options for every budget!
Insurer: Embrace
By: Jean
Its important to have & happy I joined!
always very helpful, and easy to get through to discuss things which I like Im a long time member and so happy I joined !
Insurer: Trupanion
By: Kathy
So far so good
We havent had to file a claim yet so it is hard to give a real review but Stephanie did a great job handling setting up our insurance for our puppy and answering all of our questions...even over the weekend.
Insurer: Prudent Pet
By: Robin
Hughie's experience
Consistently exceeds my expectations thank you for that!!
Insurer: Trupanion
By: Wendy
An amazing company!!!!
Trupanion is a company that has supported our pet and family exactly as they claimed they would. The ease of submitting a claim and the speed to which a claim is reimbursed is phenomenal. Their customer service is number one and their staff is friendly and knowledgeable. I recommend Trupanion to anyone that has a pet or is thinking about getting one. We will never own another pet with out trupanion. In fact, my son has said that he plans to have trupanion one day when he has his own bulldog!
Insurer: Trupanion
By: Val