Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,105 total


May 24, 2020

Don’t. Bad idea . They care more about your money then they do your pets

Bad idea. Don’t bother with them. They care way more about your money then they do your loved ones (pets).

Insurer: Pets Best

By: Henry

Useful
May 24, 2020

Why did I was so long to get pet insurance?

Why did I was so long to get pet insurance? Healthy Paws made the process a breeze! They are not only affordable, but the claim was processed and payment sent so quickly I was thoroughly satisfied. Not only that, they followed up to see how my pup was doing after being bitten by a rattlesnake. She's doing just fine, but sadly still sticking her nose where it doesn't belong. We're watching her more closely now!

Insurer: Healthy Paws

By: Debby

Useful
May 24, 2020

Very exceptional customer service!

Very exceptional customer service! I felt heard and understood.

Insurer: Trupanion

By:

Useful
May 24, 2020

Final Days and peace of mind

So happy with company and its help with my best pal in his final days

Insurer: Trupanion

By: Charles

Useful
May 24, 2020

sunday morning and agent ready!

sunday morning and agent ready!

Insurer: Trupanion

By:

Useful
May 24, 2020

I have had an amazing experience with trupanion.

I have had an amazing experience with trupanion. They are so friendly, Caring and Understanding. They make the experience smooth and painless.

Insurer: Trupanion Canada

By:

Useful
May 24, 2020

Great service !

Always prompt and helpful when needed...

Insurer: Trupanion

By: Suzanne

Useful
May 24, 2020

Customer service

Customer service

Insurer: Trupanion

By: Judy

Useful
May 24, 2020

Excellent customer service.

Excellent customer service.

Insurer: Trupanion

By:

Useful
May 24, 2020

Quick and generous response

very prompt and responsive

Insurer: Trupanion

By: Susan

Useful

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