Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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thank you
Jackson is doing great. I'm so thankful for Nationwide pet insurance. I don't have to worry when my dog is sick, it's so easy to submit and get claims processed. thank you for at least taking that stress away!
Insurer: Nationwide
By: Sarah
Excellent Service
Excellent service! Couldn’t be happier with Nationwide!
Insurer: Nationwide
By: Irene
Honest, reliable, compassionate and integrous Insurance Company.
During the most difficult experience a pet owner can have - that of receiving a diagnosis of brain cancer in their beloved animal companion, very little can soothe the heartbreaking shock and sadness. My 9 yr. old German Shepherd began having seizures and required the care of a specialist. In order to pinpoint the source of her seizures an MRI and Spinal Tap would need to be conducted by a neurological specialist. The cost for these procedures would be over $4,000 not to mention that her seizures coincided with the onset of the pandemic and shelter in place orders here in South Florida. Hartville Pet Insurance walked me through the process of getting a pre-authorization for these expensive but necessary procedures. My beloved pet had the MRI and was diagnosed with a meningioma. The only comfort I felt throughout this process was knowing that Hartville had the costs covered and were with me every step of the way. I only wish that my own health insurance was as responsive and reliable as my Pet’s insurance. Thank you Hartville for being the best pet insurance company. Thank you for making a difficult time less stressful. Your reliability and compassion has made all the difference in the world. The quality of your insurance plan has provided me with the ability to make sure that my animal companion and best friend receives the best care - I can never thank you enough.
Insurer: Hartville
By: Dr
If you love your pet, insure them with Nationwide.
Easy and fast claim processing. Routine check-ins on your pet and fun contests/suggestions for enjoying the furry family member.
Insurer: Nationwide
By: Theresa
Good customer service
Good customer service
Insurer: Trupanion
By: Janie
Always get friendly and informative agent
Always get friendly and informative agent
Insurer: Trupanion
By: Donna
As a veterinary professional I find that your staff are always easy to reach and kind respectful and explain policies/coverage/why claims are denied in a professional and easy to understand way.
As a veterinary professional, I find that your staff are always easy to reach and kind, respectful, and explain policies/coverage/why claims are denied in a professional and easy to understand way. And as a pet owner, I know that your staff are available, your policies are clear, and I can trust that my pet will receive coverage as expected.
Insurer: Trupanion
By:
Max's ACL Surgery
As always, Trupanion reviewed our claim and processed it within 1 week paying exactly what I expected!! Thank you!!
Insurer: Trupanion
By: Stacey