Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Fast, no-hassle claims processing and payment.
I have had many, many claims and each one has been processed and paid very fast. Online submission process is very easy.
Insurer: Nationwide
By: Kelly
Patience is key!
My claim took a bit longer than 30 days to process which was frustrating, but the call reps I spoke with throughout the process were very nice. Once my claim processed, I was surprised at how much I got reimbursed. I’ve had Nationwide Pet Insurance for only 2 months now, and i’ve saved hundreds with only TWO vet visits. Definitely worth it!
Insurer: Nationwide
By: Haylee
wonderful!
no surprises- coverages/reimbursements have been as expected. customer service was very nice and helpful when i was missing a check. only improvement: claim submission and EOB review could be more user friendly. submission is relatively easy via VitusVet app, but would be nice to see it integrated with the Nationwide platform for easier record keeping and access.
Insurer: Nationwide
By: amalia
Great Coverage
ASPCA Pet insurance is great. It is easy to file claims and the response time to verify a claim is quick. Plus the reimbursement is in your bank within a day or two. I would highly recommend this service to anyone looking to insure their pet.
Insurer: ASPCA
By: Linde
Nationwide is amazing!
I have had Nationwide for over three years and the service has always been exceptional. From the phone support team, to the ease of filing claims, to the swift reimbursements, I am always impressed!
Insurer: Nationwide
By: Austin
Excellent Medical and Wellness Protection for Asher.
Filing, processing claim very easy to do online. Awesome insurance and excellent customer service.
Insurer: Nationwide
By: Carolyn
Great experience! Super helpful
Phenomenal service
Insurer: Nationwide
By: Ronald
Thank you Nationwide
I was skeptical about purchasing insurance but glad I did. It was easy to submit claims and FAST reimbursement of expenses. I just wish you would ease up on pre-existing conditions that were diagnosed over a year ago. Other than that I am grateful I have such great pet insurance
Insurer: Nationwide
By: Dee
Quick
I am a very long time Pet Insurance client of Nationwide. I have been satisfied with their service over the years, but this year is the fastest I have ever received my claim payments. I love that they have adjusted to online claim payments and quicker processing! Thank you!
Insurer: Nationwide
By: Danielle