Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Not worth the money or the trouble
My dog passed away suddenly from an undetected cancer. Embrace denied all of our claims as pre-existing conditions, saying that previous illnesses were evidence. This is despite our own vet's comments to the contrary. The claims process took two months as we went back and forth with Embrace digging through every last health record from anywhere she had been seen. This is a company that will work hard to find a denial reason for any large claim.
Insurer: Embrace
By: Promit
Reviewer did not understand what operation was done or why
The reviewer of the claim did not understand that the original reason for bringing my dog to the doctor was not the reason for the operation we had. They claimed it was a pre-existing condition, but we only discovered the issue which *would* have been a worse issue later in life, because we ran a CT scan and discovered something new. They didn’t ask for feedback until today, and suggested I write a review- so here it is. They need better communication, should have checked in before today from an operation that happened months ago, and should have more carefully examined the martial. I’m hoping they contact me now.
Insurer: Pets Best
By: Blade
Best pet insurance
I couldn’t believe how easy it was to enrol in this plan and the lady helping was wonderful. She was very thorough with her explanation of the plan.
Insurer: Trupanion Canada
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I have nothing but good things to say about Trupanion.
I have nothing but good things to say about Trupanion. They have help me with my two dogs especially my male when he was a pup that without Trupanion, he would not still be with us. He was in so much pain before surgery and my female just went through surgery and is doing excellent
Insurer: Trupanion Canada
By:
Quick and efficient thank you
Quick and efficient, thank you
Insurer: Trupanion Canada
By:
Reliable and quick.
Reliable and quick. My vet submits for me. I don't have to do a thing! Just bought coverage for our new puppy too
Insurer: Trupanion Canada
By:
Great SIGNUP!
The politeness, the knowledge the agent had, and her patience!
Insurer: Trupanion Canada
By:
Fast and efficient!
Fast and efficient!!
Insurer: Trupanion
By: