Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Outstanding customer service!
I could not be more pleased with Trupanion! When Echo needed next day surgery they worked seamlessly with our vet while keeping us informed and updated at every step. It was such a positive experience during a very stressful time. I have had the same wonderful service with both direct payment to my vet and reimbursement. I never hesitate to recommend Trupanion.
Insurer: Trupanion
By: Ruth
Outstanding
Trupanion is outstanding and awesome service on your pets needs and the reimbursement are very fast. They are the most awesome company. Most of my friends have them now.
Insurer: Trupanion
By: Sharon
Because the person I talked to was awesome and responded immediately.
Because the person I talked to was awesome and responded immediately.
Insurer: Trupanion Canada
By:
Amber was great!
Amber was great!!!
Insurer: Trupanion
By:
Customer service is great and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Customer service is great, and I love that someone is available to help me 24/7 if I have any questions about my pet's policy or the status of a claim.
Insurer: Trupanion
By:
Easy process/quick response!
Easy process/quick response!
Insurer: Trupanion
By:
Friendliness and extra helpful
Friendliness and extra helpful
Insurer: Trupanion
By:
I worked with Julie very good experience. Very efficient knowledgeable and good people skills. If I still had my business retired now I would hire her away from you.
I worked with Julie, very good experience. Very efficient, knowledgeable and good people skills. If I still had my business, retired now, I would hire her away from you.
Insurer: Trupanion
By:
Pushy Initial Customer Service
My initial call to activate my 30 day free insurance from my breeder was not as easy as the enrollment call at the end of the trial. The CSR was frustrated, after being a bit pushy, that I wasn't ready to fully enroll (I didn't even have my dog yet!), and he insisted that my dogs breed wasn't in the system, so he quoted me based on the wrong breed. When we actually enrolled in a plan, the new CSR corrected our breed easily, and our quotes were actually much cheaper.
Insurer: Trupanion
By: