Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Thank you Trupanion, you save my Dogs life and possibly my marriage.
Woke up to find blood filled vomit on our rugs and a very sick boy. We did go to the local vet and paid $100 for a check up, antibiotics, and something to coat the stomach - and advice to wait and see. Listless for days our normally bouncy boy just lay there. Decided to take him to a Vet hospital - blood work, an ultrasound later - we were at $1200 - with a $1000 deductible - insurance seemed irrelevant at that point, but then we learned something was blocking Peeve's intestine and surgery would be required. A child's plastic food toy later removed and a new total bill on about $5000 ... at pick up I mentioned we had the insurance and within minutes and direct billed our new total was $1750 (Deductible + 10% + taxes). Honestly - if we didn't have the insurance - I likely would have paid the $5000 - but had it been more - my wife's heart may have broken as we faced a financial reality despite our love of Peeve. I will so happily continue with Trupanion - I really hope we just pay them with no further need such that Trupanion returns to profit on Peeve and so the company continues to assist without hesitation others.
Insurer: Trupanion Canada
By: David
Ridiculous wait times, EVERY time
I regret choosing Pets Best, as issues that they have covered may now be seen as previous conditions when I change companies, but I am definitely changing companies. I have waited well over a month to receive a response to every claim I have submitted with the same apology email in between about unanticipated delays despite the same thing happening for over a year across several claims. Obviously the delay should be anticipated at this point. I’m changing companies as soon as the coverage period I’ve already paid for is up.
Insurer: Pets Best
By: Daisy
Phenomenal Service! Life Saver!
This insurance is top notch! I am so incredibly thankful to see a company stand by and perform as advertised. Because of Trupanion I was able to walk out with a peace of mind after having my cat treated from unforeseen illness. It’s hard to always plan for emergencies because life is hard enough, but because of this plan, it truly helped when I needed it most and the care in the follow up email was great!
Insurer: Trupanion
By: Ashley
Very pleased with the service I¡¦ve received and it¡¦s so easy to contact an associate when I call.
Very pleased with the service I¡¦ve received and it¡¦s so easy to contact an associate when I call. Such a pleasant experience all around.
Insurer: Trupanion
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Always quick Never have to wait.
Always quick Never have to wait. Usually claim is done before I leave the vet office
Insurer: Trupanion Canada
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Easy stress free pre approval and approval process!
Easy stress free pre approval and approval process! Thank you trupanion!!!!
Insurer: Trupanion Canada
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First interaction with live chat.
First interaction with live chat...Mariah was a great help.
Insurer: Trupanion Canada
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Her help and understanding was excellent and fast
Her help and understanding was excellent and fast
Insurer: Trupanion Canada
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I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
I chose nine because there was always room for improvement however your representative was very helpful the service was amazing so I will definitely recommend this company to friends and family
Insurer: Trupanion Canada
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Pleased puppy parent.
I found the person I was dealing with helpful and knowledgeable.
Insurer: Trupanion Canada
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