Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Best Purchase EVER
My mom pushed me to buy Spot a while ago when i told her it was offered as a benefit with my company. I am glad she did!! It came in handy over Christmas when in an attempt to protect my house from the FedEx guy my dog slipped down our stairs and broke his leg! Using the plan was easy and getting money back was even easier! Can’t recommend them enough!
Insurer: Spot Canada
By: Jenny
The Spot Family is the best!
The Spot Family offers amazing prices, the wellness plans are a personal favorite! Claims are paid quickly and customer service is also very swift and polite!
Insurer: Spot Canada
By: Rick
Thank you for the fast easy stress free claim experience and Stunner thanks you for the love and caring
Thanks for taking care of my claim I trust you
Insurer: Trupanion Canada
By: Daniel
As a veterinarian, I would not recommend this company to anybody
I am a veterinarian at a large tertiary referral hospital. I have Healthy Paws insurance for my own pet and owed a pretty hefty bill after her amputation surgery following a cancer diagnosis. As an employee of the hospital, I receive a benefit from the university that I work for towards the bill. The benefit is 20% and Healthy Paws covers 80%. To be clear, I am not making money off of this, it basically just helps cover the cost of the bill. Healthy Paws has always acknowledged this in the past and has taken into account the benefit. After my dogs' most recent surgery, Healthy Paws was only covering 80% of the bill AFTER my benefit, leaving me with approximately $4,000 to cover on my own. After discussion with them, they agreed that they had taken this into account in the past and would go back and review charges. Following this, they sent me a BILL for $625.25 saying that the past claims were all reviewed in error and now I OWE them money. So in addition to them stealing my benefit, they also are now charging me for THEIR error. I am absolutely disgusted with Healthy Paws. When this company started, they were much more responsive, claims were faster, and they were compassionate. If you are considering this company LOOK ELSEWHERE. I am a veterinarian and can't even afford my dogs bill because of Healthy Paws. I'd recommend TruPanion or NationWide in the future, as many of my pet parents have had good success with them.
Insurer: Healthy Paws
By: Alyssa
SPOT ON
The price is good and the wellness plans put money in our pocket each time we take our two Aussies to the vet. Claims are paid promptly and they have fast service on live chat. There's not much more you can ask for than that.
Insurer: Spot
By: Rusty
SPOT ON
The price is good and the wellness plans put money in our pocket each time we take our two Aussies to the vet. Claims are paid promptly and they have fast service on live chat. There's not much more you can ask for than that.
Insurer: Spot Canada
By: Rusty
Fantastic Experience
Signing up is super easy and the coverage is explained in easy terms. I haven’t used the insurance yet but will update this review when I do.
Insurer: Spot Canada
By: Scott
Exceeds expectations
I have been with Healthy Paws for about 3.5 years now and could not be happier with them. They have been exactly what I hoped and expected. Great coverage, very responsive, and so easy to process claims. I will always have my pets on this insurance. Thank you!!
Insurer: Healthy Paws
By: Seth
Stay away from this insurer
Terrible. They cover very little and while -filing- a claim is easy, it is after you file the claim that the nightmare begins. For EVERY claim they want the medical documentation from the beginning of time. Are they not capable of keeping records so I dont have to hunt down the vet for duplicate paperwork every time??? I NEVER had to do this with my previous insurance, file a claim and done. With Figo it is file a claim, keep providing a ton of paperwork every time only to be denied payment. Their actual coverage sucks
Insurer: Figo
By: Arne