Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Healthy Paws insurance for my pup was the best "investment" I have ever made.
Quite simply the "best investment" I have ever made. Our dog has needed four major surgeries. We are able to get him excellent care but it is not cheap. Healthy Paws ALWAYS lives up to their end of the bargain. Submitting claims on line is very simple even for a dinosaur like me and the claims are processed within a couple of days. The "no cap" aspect means that whatever our dog needs, provided the care is covered (and there are no secrets as to what is covered) the claims get paid. Because of Healthy Paws, we just worry about our pup getting better, not if we can afford getting him the medically necessary care he needs. I cannot recommend Healthy Paws highly enough.
Insurer: Healthy Paws
By: Jonathan
Healthy Paws Pet Insurance - Best decision I made!
My dog has just been diagnosed with epilepsy and has needed hospitalizations for seizures. I am very glad that I purchased Healthy Paws for her when she was a puppy. The web site is very easy to use and the people at Health Paws have been wonderful.
Insurer: Healthy Paws
By: Jane
Excellent Customer Service! The Best!
Simply the best, great customer service! Claims are handled quickly and are accurate with reimbursement! Highly Recommend!
Insurer: Embrace
By: Steve
Trupanion is the greatest help ever an everyone I spoke to has been so nice an very helpful I will tell anyone about trupanion
Trupanion is the greatest help ever an great to have I'd tell anyone about trupanion an everyone I spoke to was the greatest help an so nice. I'm very happy about trupanion.
Insurer: Trupanion
By: Leanne
Peace of Mind
My kitty Bologna has been enrolled in Healthy Paws since we adopted her in 2017. She's been dealing with chronic ear infections, and thankfully Healthy Paws covers her treatment. When she had oral surgery in December last year, Healthy Paws covered expensive tests including an echocardiogram to confirm her heart could handle anesthesia. We were reimbursed for the surgery as well. It was not cheap! Having pet insurance means we can focus on getting Bologna back to good health without worrying about cost. Their claims process is simple and I've had good experiences with customer service. Definitely recommended.
Insurer: Healthy Paws
By: Rachel
Katy was thorough and polite.
Katy was thorough and polite. She sent me an appeal form when I questioned the denial of a prescription claim for my cat.
Insurer: Trupanion Canada
By:
Ashlynn was very helpful polite motivated and insightful assisting me with documents to submit.
Ashlynn was very helpful, polite, motivated and insightful assisting me with documents to submit.
Insurer: Trupanion Canada
By:
Good Pet insurance
good customer service
Insurer: Trupanion Canada
By:
Great people and fast service
Great people and fast service
Insurer: Trupanion Canada
By: