Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Denies All Claims For All the Excuses
Everything looks good on paper and all the pretty ads and probably fake reviews and support that they get. I bought the most expensive insurance plan they had. Embrace Pet Insurance has denied 6 out of 7 of my claims to date. They claim "pre-existing" conditions for everything and find ways to link things together to make them all related. Obviously a pets body parts are all connected. Even after my Vet wrote to them a full statement saying that my pet did not have this pre-existing condition, they still denied my claims. This is the usual fraudulent insurance practice to deny as many claims as possible and keep collecting premiums. I recommend you take your business elsewhere unless you want to try to fight claims all the time. Their Director of Underwriting and Claims carries a bachelors in biology and was a claim adjuster for a year before taking on the role per her LinkedIn. Thats your professional claims leader. I can no longer claim my dogs issues now that he really has a pre-existing condition. Good luck if you want to try them and take this risk.
Insurer: Embrace
By: Joe
Unfulfilled claims
Bad experience they did not process the claim despite my vet sending the relevant documents. Their system acknowledged receipt by email and then later they said they wanted more except everything had been shared. They don’t cover half the things allstate or lemon does.
Insurer: Healthy Paws
By: Rewa
Always excellent service and response time.
Always excellent service and response time. Grateful for the coverage we have for our little 17 year old dog. The company and coverage has supported us through the many medical problems and emergencies that have come up during those 17 years.
Insurer: Trupanion Canada
By:
Ari was excellent.
Ari was excellent. Very helpful.
Insurer: Trupanion Canada
By:
Enrolment Experience
Because a couple of mistakes were made initially in taking my basic information.
Insurer: Trupanion Canada
By:
Fantastic Agent
Because the agent was fantastic, friendly he made the experience wonderful
Insurer: Trupanion Canada
By:
because they care and that is very important to us.
because they care and that is very important to us.
Insurer: Trupanion Canada
By:
Because they seem to be very understanding and care alot
Because they seem to be very understanding and care alot
Insurer: Trupanion Canada
By:
Excellent customer service friendly people on the phone expedient service.
Excellent customer service, friendly people on the phone, expedient service.
Insurer: Trupanion Canada
By:
Excellent.
Excellent. Easy and stress free in a difficult time.
Insurer: Trupanion Canada
By: