Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,105 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,829

Customer Service 77,105

Price Satisfaction 23,547

Other 15,663

Compare top pet insurance providers plans.

Your Pet's Name *

Pet Age *

Weight (lbs) *

For puppies and kittens, please estimate your pet's full-grown weight.

Your Email *

First Name

Last Name

State / Province *

Zip / Postal Code *

How did you hear about Pet Insurance Review?

Your Trusted Veterinarian Other

Other

25251 - 25260 of 77105 results

January 31, 2022

Horrible time first claim with pet best

I have several beloved pets in my life and usually go to UC Veterinary Hospital in Davis. I review several insurances and selected pet best because its affiliation with carecredit. This last has been tremendous help. Sadly this last Dec Veronica got a tumor removal, and jan 1 Bonny got her stomach distended due to gastritis. She was so scared for the fireworks, and she was hospitalized for 1.5 days. I paid the hospital and then I was out of the country for 3 weeks when petbest needed proof of payment, documents I submitted but they questioned. Because it was only me that need to call UC Davis and get a second proof of payment all got delayed. As up today I still getNO news on the tumor removal from Veronica ($569). They emailed several times asking for proof of payment with Bonny and I keep emailing them back that I am out of the country. Today they called and again I complain to them and in fact the agent says that now the 45 days will be longer because I did not send again the proof of payment. I got this insurance because its related to care credit that I am fun off, but if in the first claim since I got the insurance in June I have several problems with 2 claims maybe it is better to find another pet insurance as I want to be taking care of my beloved pets.

Insurer: Pets Best

By: Elizabeth

Useful

Verified January 31, 2022

Best Pet Insurance ever!

I have had my dog insured with Healthy Paws since the day I brought him home almost 8 years ago and they have been far and away one of the best decisions I have ever made in my life. My dog just had his second major emergency surgery, gall bladder removal, which required another multiple day ICU stay and major emergency surgery totaling to a 13k bill. I submitted my claim Saturday the dat after I brought him home and as always the coverage was to a T, almost the entire bill and I was paid out the 80% without question and the money was in my account by that Wednesday! They are amazing and I wish I had them for human health insurance. More than that, they sent a personal email to me asking after Madden and his recovery, as they have in the past after other unfortunate big events he has been through. They truly are the best insurance for pets and I recommend to everyone I encounter with an animal!

Insurer: Healthy Paws

By: Christina

Useful

January 31, 2022

So easy and quick!

I purchased Lemonade for our Maine Coon kitten, and we purchased the preventative package for kittens. This includes everything from vet visits to vaccines to spray/neuter. I am extremely happy with Lemonade. I chose Lemonade over other providers because they seemed to be the most comprehensive and laid out everything in such a clear manner, way ahead of its time in pet insurance. The app is excellent, so easy to use and so easy to submit a claim. As soon as you click submit, your claim is approved and the money is immediately transferred into my checking account (by immediately, I mean in seconds). It's nice to have piece of mind that if anything bad happens, Lemonade will protect me from having to spend thousands out of pocket to save out cat. We are so pleased with it, that we switched our other Maine Coon cat from another insurance (our high deductible meant we never were reimbursed for anything) to Lemonade as well (he is 1.5 years old). If you are looking to purchase pet insurance, then I highly recommend.

Insurer: Lemonade

By: Catherine

Useful

January 31, 2022

Embrace exceeded my expectations

Thank you Embrace, you made my first time claim easy to file. Customer Service, prompt updates to keep me advised, explanation of what would be covered was easily understood. Payments sent with no issue at all. Thank you, I would recommend Embrace to all my friends with pets.

Insurer: Embrace

By: Maureen

Useful