Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Insurance performance evaluation
Good customer service so far.
Insurer: PHI Direct
By: Chris
Quick, easy claim process!
Got the puppy preventive add-on for our 8 week old. It's already paid for itself for the next few months between vaccines, microchipping, and flea/heartworm meds! Claim was super easy, approved instantly and money deposited within the next day or so. Also had to file an accident claim for our puppy swallowing a hair bow. That process was easy as well. It is currently still in review but I'm confident that they'll have it sorted out.
Insurer: Lemonade
By: Allison
Quick and Affordable
The few times we have to submit a claim, has been so quick and very easy! I always feel heard and helped whenever I need to contact anyone on the team! Thank you all for keeping my baby healthy.
Insurer: Lemonade
By: Jasmine
Dan was excellent at explaining the policy. He was friendly and cheerful.
Dan was excellent at explaining the policy. He was friendly and cheerful.
Insurer: Trupanion Canada
By:
True excellence!
Friendly, knowledgeable, and patient customer service representative. I was hesitant purchasing insurance at first but now I am now able to feel at ease with my pet coverage. Many thanks!
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Always paid as per agreement. I had my dog for 13 years and never had any issues
Insurer: Trupanion Canada
By:
Seth is Great!
Seth who was my advisor was extremely kind, positive and passionate about the company. He was knowledgeable and was able to answer my questions in a positive way. Very personable and pleasant.
Insurer: Trupanion Canada
By:
So easy to deal with!
So easy to deal with!
Insurer: Trupanion Canada
By:
Great customer service
The person that enrolled me was very helpful and knowledgeable. She answered all my questions.
Insurer: Trupanion Canada
By:
They were perfect to talk too
They were perfect to talk too
Insurer: Trupanion Canada
By: