Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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NEW POLICY OWNER
i just wanted to send this message to say how happy we are with the help that Janelle was able to provide us with getting the best policy for us. Janelle was amazing and very informative. thanks again Sam and Carol she scores 100%
Insurer: Fetch Canada
By: Carol
Quick and professional
Quick and professional. They have good communication with their customers. My last two claims were processed very quickly
Insurer: Fetch
By: Tammy
Katy was knowledgeable polite and seemed to really care about my cat's wellbeing!
Katy was knowledgeable, polite, and seemed to really care about my cat's wellbeing!
Insurer: Trupanion
By: Mateo
Knowledgeable friendly and great customer service.
Knowledgeable, friendly and great customer service.
Insurer: Trupanion
By: Regiena
Happy customer for over 11years
I have always found the results of the review of the claim are reported quickly. Any settlement is received very promptly. I am very likely to wholeheartedly recommend Trupanion to any dog owner.
Insurer: Trupanion Canada
By: Denise
Floki thanks you
Thank-you for your professionalism and kindness during the claim process. It was a very positive experience.
Insurer: Trupanion Canada
By: Bobbi
Excellent Customer Service & Knowledge
The agent was very helpful and professional
Insurer: Trupanion Canada
By: Alphonse
Friendly service
The representative was very friendly.
Insurer: Trupanion Canada
By: Roxane
Very quick and fast response
Very quick and fast response
Insurer: Trupanion Canada
By: Allan