Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A Lifesaver!
Our vet recommended Trupanion years ago, saying it often makes hard decisions easier. Fast forward to last June when our dog's health declined. Ultimately, we found out it was cancer and it demanded a very expensive surgery. Had we not had Trupanion, we probably wouldn't have gone through with the surgery. The vet's sage advice to purchase Trupanion, to make the hard decisions easier had come to fruition. Our pup's life has been a roller coaster since the surgery, but thanks to the insurance (a type of "forced savings plan"), we can continue to treat her because her quality of life is good. One lifetime deductible for an illness is a godsend and submitting claims only takes a few minutes. A prompt reply and reimbursement always occurs. We are forever grateful for our decision to use Trupanion.
Insurer: Trupanion
By: Anne
Our gift from heaven
For 13 years we have been blessed with a canine that is as dear to us as another one of our children ❤️. Trupanion aided in giving us a peace of mind that no matter what our Pwpper faced in his journey that we have a fair chance of overcoming that hurdle. Schnoodles are known for dental issues. Thankfully Trupanion bovers this need at a critical time that we needed help to take care of our dog. Thank you. Best, The Purich Family
Insurer: Trupanion Canada
By: John
Julie was very helpful as was the woman I spoke to previously.
Julie was very helpful as was the woman I spoke to previously. I think her name was Mary. They both answered all my questions and even provided additional information that I hadnât even thought to inquire about
Insurer: Trupanion
By: Erin
I've always had excellent service when I've called and my questions were answered by very knowledgeable professionals.
I've always had excellent service when I've called and my questions were answered by very knowledgeable professionals.
Insurer: Trupanion Canada
By: Lina
Trupanion un point c'est tout !!!
J'ai appelé et reçu absolument toutes les informations dont j'avais besoin en français. Catherine a été formidable !!!
Insurer: Trupanion Canada
By: Alain
Outstanding customer service personnel!
Outstanding customer service personnel!
Insurer: Trupanion Canada
By: Gina
when the call was dropped she called back right away and we left off exactly where we were before.
when the call was dropped she called back right away and we left off exactly where we were before.
Insurer: Trupanion Canada
By: Shamel
Trupanion Makes It Easy!
Efficient and positive.
Insurer: Trupanion
By: Linda