Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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All four of our dogs are covered
We have four of our dogs insured and have had great success with coverage. Our claims get assigned a person to review right away and for the most part we get resolution within a day or two. When we need further assistance, the care team is always kind, knowledgeable and efficient. We've had other coverage from different providers and never had the level of approvals and quick reimbursement that we get here.
Insurer: Fetch Canada
By: Mary
Trupanion Pet Insurance
Our Miss Maddie was diagnosed with IMHA, she spent 8 days in ICU at the vet hospital. Trupanion was at our side the entire time, Claims were aid promptly and staff was amazing. I just signed my other two puppies up for coverage.
Insurer: Trupanion
By: Sandra
I paid for Fetch for years hopping I
I paid for Fetch for years hopping I wouldnt need them but now the time is here and they are caring, quick and easy to deal with. When going through a stressful time its comforting to o know they have your back Thank you!
Insurer: Fetch
By: Jaime
I paid for Fetch for years hopping I
I paid for Fetch for years hopping I wouldnt need them but now the time is here and they are caring, quick and easy to deal with. When going through a stressful time its comforting to o know they have your back Thank you!
Insurer: Fetch Canada
By: Jaime
I LOVE this pet insurance
I LOVE this pet insurance. Once your deductible is met, they pay 80%. You just need vet notes and itemized receipt. SO easy to submit and QUICK payment. Unfortunately, our 2.5 year old dog has cancer and it has been easy to submit claims! I highly recommend!
Insurer: Fetch
By: Nanci
Always helpful and responsive
Always helpful and responsive
Insurer: Trupanion Canada
By: Denise
Great service!
Great service! Friendly , fast and accurate!
Insurer: Trupanion Canada
By: Maxime
I've been a customer of Trupanion for a few months now and never received any communications or emails from them despite the customer service rep telling me I would.
I've been a customer of Trupanion for a few months now, and never received any communications or emails from them, despite the customer service rep telling me I would. When I called and spoke with Tyler, he figured out the issue right away (my email address was misspelled) and corrected it immediately. He was very kind, helpful and efficient. Thanks Tyler!
Insurer: Trupanion Canada
By: Whitney
What are you waiting for? Get Trupanion!
The best and friendliest customer service experience was always provided. Claims were processed quickly and accurately every single time. I have recommended trupanion to several pet owning friends and will continue to do so.
Insurer: Trupanion Canada
By: Drew