Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fetch has been fantastic (and I'm an insurance skeptic by nature)
I am an insurance skeptic by nature. However, I signed up for Fetch when I adopted my kitten from the SPCA. The little rascal had an accident and broke his arm. I've had to submit several Fetch claims for the initial vet visit, subsequent re-bandaging appointments after-hours (he slipped out of the splint and bandage), medication and several sets of X-Rays. Each time Fetch paid within three days! I had all the necessary documents to submit each time, and the approval and payment process was smooth as silk each time. Fetch communicates very well throughout each claim's process and I'm certainly not skeptical any longer when it comes to Fetch!
Insurer: Fetch
By: Lee
Fetch has been fantastic (and I'm an insurance skeptic by nature)
I am an insurance skeptic by nature. However, I signed up for Fetch when I adopted my kitten from the SPCA. The little rascal had an accident and broke his arm. I've had to submit several Fetch claims for the initial vet visit, subsequent re-bandaging appointments after-hours (he slipped out of the splint and bandage), medication and several sets of X-Rays. Each time Fetch paid within three days! I had all the necessary documents to submit each time, and the approval and payment process was smooth as silk each time. Fetch communicates very well throughout each claim's process and I'm certainly not skeptical any longer when it comes to Fetch!
Insurer: Fetch Canada
By: Lee
Healthy Paws is the best!!!
I've been a loyal customer of Healthy Paws Pet Insurance for 7 years now and I can't express how great they are. All my questions and claims are always addressed right away. Knowing how much medical expenses can be for our pets is very stressful. I’m extremely grateful knowing that I can quickly & easily submit my bills online and have a fast turnaround. They're the best!!!!
Insurer: Healthy Paws
By: Elizabeth
HEARTLESS COMPANY
We called this company to change over billing information as we had taken over my brother's dog after he had passed UNEXPECTEDLY. They gave us {his family} the only option to buy a whole new policy in which everything that was covered on my brother's policy would no longer be covered & gave us the excuse that their policy states needing a POA to take claim over the ownership of Oberon {we have access to his app, his policy, declarations page as well as his renewal paperwork & NO WHERE does it state needing a POA or paperwork stating new ownership of the dog to take over an existing policy}. Oberon is only two & ½ but has had many issues that were covered by this policy & not having access to it & starting a whole new one would then have us pay for everything out of pocket making the policy literally useless because of some lie they pulled out of thin air to gain a new policy over helping a helpless animal who had NO CONTROL OVER LOSING HIS DAD. Such a heartless company full of lies & excuses & not fulfilling their duty to the animals they supposedly claim to care for.
Insurer: Pets Best
By: Allison
I love my Pets!
As I was dealing with my Vet all went well. Thanks.
Insurer: Trupanion Canada
By: Stephen
Great customer service!
Joe was very pleasant and professional. He took time to explain how the insurance works and answered my questions. He then followed up with me when I called back to sign up. So far Iâm happy with the experience.
Insurer: Trupanion
By: Deb
Always great service.
Always great service. Very professional.
Insurer: Trupanion Canada
By: Josephine
Excellent service
Because I am very happy with the costumer service I have received
Insurer: Trupanion Canada
By: Deborah
I hadn't needed to make a claim in the 8.
I hadn't needed to make a claim in the 8.5 years that I had been paying into Trupanion pet insurance, but when I did, it turned out to be as easy as I hoped it would be. I hadn't set up an account (where payment received would have been even faster), but I still received a cheque back within days. Immediately after submitting my claim, I got an email back that you were on it, and then quickly got confirmation that the claim had been approved once you were in contact with the emergency vet clinic that I had gone to. It was a painless process, and reconfirmed why, as a retired veterinarian myself, I always recommended Trupanion to my clients. In my mind right from the beginning along time ago, I believed that Trupanion separated themselves from other pet insurance companies in what they covered and what their policies were. I still believe that today :-))
Insurer: Trupanion Canada
By: Barry
Feeling blessed to have Trupanion!
I have to say that Trupanion is the best. They really have taken care of my dog and communicated closely with my veterinarian and our claim was handled in a very timely manner. Thanks Trupanion ??
Insurer: Trupanion Canada
By: Ervin