Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Caring Customer Service!
This is probably the best customer experience I've had in years. I was determined to cancel my policy, but an outstanding customer service rep, Adam Altman, worked so hard to tailor a policy for my dog that I decided to stay with Fetch.
Insurer: Fetch
By: Jamie
The agent on the phone was wonderful
The agent on the phone was wonderful and thoroughly explained the policy and options. I called because the website wouldnt allow me to fully enroll. I look forward to future interactions and to the peace of mind insurance brings.
Insurer: Fetch Canada
By: River
Caring Customer Service!
This is probably the best customer experience I've had in years. I was determined to cancel my policy, but an outstanding customer service rep, Adam Altman, worked so hard to tailor a policy for my dog that I decided to stay with Fetch.
Insurer: Fetch Canada
By: Jamie
The team at Fetch really cares about my
The team at Fetch really cares about my pets and give are able to assist me with any issues I may encounter. I particularly enjoyed speaking with Customer Advocate Specialist Janice Memory.
Insurer: Fetch Canada
By: Gabriel
The team at Fetch really cares about my
The team at Fetch really cares about my pets and give are able to assist me with any issues I may encounter. I particularly enjoyed speaking with Customer Advocate Specialist Janice Memory.
Insurer: Fetch
By: Gabriel
Always amazing experience with Trupanion.
Always amazing experience with Trupanion.
Insurer: Trupanion Canada
By: Stuart
Friendly and knowledgeable customer service.
Friendly and knowledgeable customer service.
Insurer: Trupanion Canada
By: Jackie
Great customer service and stand by their pet insurance plans.
Great customer service and stand by their pet insurance plans. When my dog passed away they even sent a hand written card. My cat and new puppy have Trupanion insurance as well.
Insurer: Trupanion Canada
By: Natasha
So helpful!
great service, helpful, good information
Insurer: Trupanion Canada
By: Donna
awesome customer service
I had a very good talk with the very helpful you lady also my vet referred you
Insurer: Trupanion Canada
By: Wayne