Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pleasantly Surprised!
I think most people that have dealt with any kind of insurance are skeptical of insurance companies overall. Admittedly, I was, too. Fetch has proven to be the outlier. Theyve been fabulous! Theyve covered all the crazy illnesses my kittens have managed to get. The first claim was denied, but I appealed with more info, and it was approved. Claims process is super easy, and money lands in your account same day.
Insurer: Fetch
By: Meredith
Pleasantly Surprised!
I think most people that have dealt with any kind of insurance are skeptical of insurance companies overall. Admittedly, I was, too. Fetch has proven to be the outlier. Theyve been fabulous! Theyve covered all the crazy illnesses my kittens have managed to get. The first claim was denied, but I appealed with more info, and it was approved. Claims process is super easy, and money lands in your account same day.
Insurer: Fetch Canada
By: Meredith
From frustration to totally calm! Thank you Adam Altman!
I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.
Insurer: Fetch
By: Bev
From frustration to totally calm! Thank you Adam Altman!
I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.
Insurer: Fetch Canada
By: Bev
Friendly well informed and courteous associates.
Friendly, well informed and courteous associates.
Insurer: Trupanion
By: Janet
Very easy and quick responses
Very easy and quick responses
Insurer: Trupanion Canada
By: Kevin
Carole was great!!
Carole was great!!
Insurer: Trupanion
By: Molly
Customer Service so friendly and helpful!
Customer Service so friendly and helpful!
Insurer: Trupanion
By: Andrea