Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total


Verified July 16, 2022

Couldn't be happier

When our dog was a puppy we had a $5,000 trip to the emergency. "After" a friend told us about Healthy Paws. We purchased the insurance a little over 4 years ago. Then last month we had to take him in. We submitted the paperwork from the Vet and there was absolutely no issues with Healthy Paws. In fact we couldn't believe it was that easy and we got what was due back to us faster than could have been expected. Highly recommend!

Insurer: Healthy Paws

By: gordon

Useful
Verified July 16, 2022

sadies experience with trupanion

excellent service,very expedient with reimbursement.

Insurer: Trupanion Canada

By: John

Useful
Verified July 16, 2022

Very helpful and knowledgeable.

Very helpful, and knowledgeable.

Insurer: Trupanion Canada

By: Ashley

Useful
Verified July 16, 2022

Trupanion works!

Always easy! Thanks

Insurer: Trupanion

By: Wendy

Useful
Verified July 16, 2022

Because they are easy to work with and understand how a family members feels when they know their pup needs good medical work

Because they are easy to work with and understand how a family members feels when they know their pup needs good medical work

Insurer: Trupanion

By: Len

Useful
Verified July 16, 2022

Customer service was fast and easy.

Customer service was fast and easy.

Insurer: Trupanion

By: Joe

Useful
Verified July 16, 2022

Trupanion works!

Always easy! Thanks

Insurer: Trupanion

By: Wendy

Useful
Verified July 16, 2022

Because they are easy to work with and understand how a family members feels when they know their pup needs good medical work

Because they are easy to work with and understand how a family members feels when they know their pup needs good medical work

Insurer: Trupanion

By: Len

Useful
Verified July 16, 2022

Customer service was fast and easy.

Customer service was fast and easy.

Insurer: Trupanion

By: Joe

Useful
Verified July 16, 2022

I’ve had this policy on my Bassett Houund now 9 since he was 5 months old.

I’ve had this policy on my Bassett Houund, now 9, since he was 5 months old. This policy is flexible & affordable. They have great customer service.

Insurer: Trupanion

By: Jamie

Useful

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