Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
Other Categories
LILY AND HER TEETH SURGERY.
MY EXPERIENCE WAS GREAT , LILY OUR COCKER SPANIEL HAD TO GET TEETH EXTRACTIONS AND TRUPANION WAS THERE TO TAKE THE STRESS OUT OF THE SITUATION . VERY FAST AT COVERING EXPENSES , VERY EFFICIENT. GREAT REPOIRE WITH OUR VET , WORKING IN CONCERT. I FELY WE WERE TAKIN CARE OF , SO WE COULD FOCUS ON LILY.
Insurer: Trupanion Canada
By:
Great experience
Awesome customer service !
Insurer: Trupanion
By:
Sign up with Trupanion for peace of mind
It was very professional, informative, and the person was kind and considerate
Insurer: Trupanion
By:
prompt respond and information
prompt respond and information
Insurer: Trupanion
By:
Easy Emrollment!
Representative was awesome!
Insurer: Trupanion
By:
Value of Trupanion pet insurance
Trupanion has always provide a fast response and payments flow directly back to my checking account. Staff have been good at answering my questions on several occasions and seem compassionate about helping clients with their dog health issues.
Insurer: Trupanion
By:
Vanessa answered all of my questions quickly and professionally
Vanessa answered all of my questions quickly and professionally
Insurer: Trupanion
By:
Very kind.
Very kind. Answered my questions.
Insurer: Trupanion
By:
Claiming is simple, quick and easy
I have been with PetPlan (Fetch) since Loki, my now one year one month husky puppy was 10 weeks old. I made sure to get an insurance that covers both accidents and illness, and after paying the initial $300 per year, I have been able to claim 70% of every subsequent vet bill. This includes treatment and vet visit. The website and app are both easy to navigate and use. Claiming is easy. All you need is the invoice and the updated medical records. The money goes directly into my linked bank in the next three days after my claim goes through. They are really quick to process my claims and super helpful and responsive whenever I have a query. They also update me on all my claim processes. I have had a brilliant experience and would recommend this pet insurance company to all my dog owner friends!
Insurer: Fetch
By: Asia