Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Ms
Excellent plan, coverage and service
Insurer: Trupanion
By: Dianne
Top Notch Insurer
Highly recommend insurance for a pet, especially ASPCA! We started right when he was little. The process for customizing your plan was great, with estimated prices and all. Submitting claims is a breeze through the app, and response time of less than two weeks is stellar! I have not had any issues working with this provider. Some days I wish they cover humans too for how wonderful it has worked out for us. My only complaint would be the app itself. With the background white it’s difficult to see what all is said or if there is a push button or not.
Insurer: ASPCA
By: Bailey
CCL repair- Best Insurance company!
Such an easy process with Healthy Paws! This insurance is an absolute must for pet owners. It was so simple to submit our veterinarian reports and receipts and the money is then credited to your bank account within a few days. I cannot reiterate how grateful we are for this insurance!
Insurer: Healthy Paws
By: S
I have been a client of Trupanion for 7 years and have never had a problem of complaint with your service and friendly personnel.
I have been a client of Trupanion for 7 years and have never had a problem of complaint with your service and friendly personnel. Thank you.
Insurer: Trupanion
By: Brian
all my contacts were very positive
all my contacts were very positive
Insurer: Trupanion Canada
By: Rosa
Excellent customer service excellent policy coverage and excellent value.
Excellent customer service, excellent policy coverage and excellent value.
Insurer: Trupanion Canada
By: Jacqueline
Good coverage options very quick to respond informative and the staff are friendly and supportive during the most stressful times with your pet.
Good coverage options, very quick to respond, informative and the staff are friendly and supportive during the most stressful times with your pet.
Insurer: Trupanion Canada
By: Diana
My billing issue was resolved promptly and professionally.
My billing issue was resolved promptly and professionally. They were able to look into my direct debit payment immediately. No problem at all.
Insurer: Trupanion Canada
By: Daniela
Service is wonderful
Service is wonderful
Insurer: Trupanion Canada
By: Anne
Easy medical care coverage
Simple, quick, easy, happy with the service and the cover
Insurer: Trupanion Canada
By: Laurence