Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thankful for Trupanion
I can not imagine not having this coverage for my little girl. She has been so ill since I got her and I have been so fortunate in having Trupanion. Without their coverage and help I am not sure where we would be. Thank you Trupanion for all you cover. Your agents who are wonderful to speak and work with. And most of all, Peace of Mind!
Insurer: Trupanion
By: Linda
Excellent (prompt) service!
Trupanion worked efficiently and quickly to address the financial issues (and their impact) that resulted from the unexpected hospitalization of our pet! I'd HIGHLY RECOMMEND this company to anyone with a pet!
Insurer: Trupanion
By: Jack
Alexandra was compassionate and patient.
Alexandra was compassionate and patient. She was knowledgeable and professional.
Insurer: Trupanion Canada
By: Jordann
Thank you Trupanion!
Both the pre-approval, and final claim for my dog's dental surgery were processed quickly and efficiently, great communication and the reimbursement was in my account in just a few days.
Insurer: Trupanion Canada
By: Joanne
New owner pet insurance
Brandi was very helpful and answered all our questions
Insurer: Trupanion
By: Donna
Thank you
Great customer service, easy to understand policy
Insurer: Trupanion
By: Randa
Personal touch
I thought I would have preferred to sign up online but the personal touch of speaking to a real person was very good. Answered lots of questions
Insurer: Trupanion
By: Christine
Signing up experience
Helpful, informative and fast
Insurer: Trupanion Canada
By: Deirdre
Extremely satisfied
The whole process was easy and quick. Im very impressed
Insurer: Trupanion Canada
By: Nancy
Very fast friendly and pain free.
Very fast, friendly, and pain free.
Insurer: Trupanion Canada
By: Brian