Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws - A Caring Pet Insurance
I highly recommend Healthy Paws. Our dog got sick, went to an emergency hospital, went to his regular vet, and ended up in a hospital for four days. The day after we submitted the claims, we received an email that Healthy Paws received medical documents and invoices. Next day, we received another email telling us the claims have been reviewed and completed. Seven days after we submitted the claims, we received a follow-up email asking us how our dog is doing. That evening we received the checks. I was quite surprised how efficient the process was. Not only Healthy Paws handled our claims well, they were concerned the wellbeing of our dog. That is why I highly recommend them.
Insurer: Healthy Paws
By: CAROLINE
Best Pet Insurance
My Ellie Mae has a large lipoma that required a cat scan. Once I paid the bill ($1680.) I submitted the claim form and the paid invoice to Healthy Paws for processing. Within a week I received my refund, (based on the deductible). I find the customer service amazing.
Insurer: Healthy Paws
By: Jaynie
Genuine and professional
I have secured insurance for my new puppy through Furkin. So far all communications with Mallory and others have been nothing but genuine and professional. I feel confident that my needs will be taken care of in the future with Furkin.
Insurer: Furkin
By: Bonnie
Donna
Excellent customer service. Sign up was easy
Insurer: Trupanion Canada
By: Donna
Pet insurance for Surgery
Excellent experience. Our claim was p processed in a timely manner and all our expectations were met. It was very simple using the Trupanion app. Many thanks.
Insurer: Trupanion Canada
By: Lita
Great service!
Great quick service.
Insurer: Trupanion Canada
By: Joan
Continue the good job
Trupanion never delays claim processing. They always explain by providing details on the decision. They are pets owners trusted partner. Thank you for your service.
Insurer: Trupanion Canada
By: Cherry
Well worth having!
Very happy how fast the responses on claims and also the coverage trupanion gives.
Insurer: Trupanion Canada
By: Vicki