Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Ist claim with trupanion
When I frist called Trupanion the agent never said the emergency exam will not be cover!!!!!!!!!!!! beware ask more questions ..
Insurer: Trupanion
By: connie
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch
By: Selena
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch Canada
By: Selena
confusing billing
I always get totally confused with the billing. I ordered 3 meds this morning, and I just got an email for one of them. No where on the claim documents, lists which medication it refers too. It gets put into the "lameness" category, but it never shows which one of the three this charge is for.
Insurer: Trupanion Canada
By: Donna
Trupanion never lets us down
Trupanion never ceases to amaze me! Our pup has had some significant health issues and Trupanion has been by our side since day one. They are so supportive and they strive to be efficient in reimbursement, which is usually within 72 hours. We never question the decisions we make in regard to our pets health as we know Trupanion is always by our side.
Insurer: Trupanion
By: lisa
Great customer service really matters
Excellent experience!
Insurer: Trupanion Canada
By: Annie
My claims experience
Has been smoothe and prompt. Exackly what we need in such a stressful time
Insurer: Trupanion Canada
By: Kristal
A must have for any pet owner !
App is super easy to use and the process is fast . Very thankful for this protection
Insurer: Trupanion
By: Ram