Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Highly recommend them
Claims service is wonderful. Claims are paid promptly and fairly. I wish my health insurance was as good as my dogs!
Insurer: Healthy Paws
By: Robert
Very pleased
I filed 2 claims with Embrace so far, one for Daisy’s bladder stone surgery and one for Duke’s ACL tear repair. Both claims were approved within 3-4 weeks. I called the company once with a question and a live person answered and resolved my issue. I’m very pleased and thankful i have my dogs insured. Duke’s surgery alone was over $7000!
Insurer: Embrace
By: Cindy
Amazing
Amazing service, quick claims, and were very sweet when my dog passed. They called to help me change my policy. I would HIGHLY recommend it!!
Insurer: MetLife
By: Shannon
Avoid petsplusus
Pay for asong as you like once you make your first claim then they ask for your let's medical history since birth... Fine but should have asked me from the moment I started paying. I provide all medical history and now again they tell me I need proof that from my previous insurance that I have left them... I left them a year ago. This has been just a circle of heada he's and extremely slow response. I highly do not recommend.
Insurer: Pets Plus Us
By: Gino
Simple and easy claims process and well worth the money.
We are very happy with the service provided by Healthy Paws. The claims process and the app were very easy to navigate. The insurance is worth every penny. We’ve had two instances of needing the insurance and Healthy Paws was quick to process and pay out the claims. They also checked in on how our dog was doing. This has probably been the best insurance process I’ve been through with any type of insurance.
Insurer: Healthy Paws
By: Trung
Excellent Service and Coverage
As a person goes thru injuries and preliminary cost estimates, it is so rewarding to talk to your insurance provider, in this case Trupanian, and rest assured you have insurance with full explanations that you are needing. Thank you Trupanian
Insurer: Trupanion Canada
By: Carol
Excellent service à la clientèle
Excellent service à la clientèle par téléphone. L'agente a répondu à toutes mes questions, elle était joviale, respectueuse et pleine d'écoute. J'ai vraiment apprécié de recevoir le service en français.
Insurer: Trupanion Canada
By: Danielle
My experience with Trupanion
It was the very best experience ever so do appreciate this support when my pet needed it the most.Thank you Trulanion.
Insurer: Trupanion Canada
By: Sandra
Easy Peasy ????
Was easy and simply explained by a very kind representative
Insurer: Trupanion Canada
By: Debbie