Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Horrible Insurance
I have had embrace pet insurance since our dogs were in our care. As of the past year they have went down hill completely. We have had issue with them paying our claims. they put your claim on hold, then tell you it can't be covered because of something that was in their chart the was a comment or something. if you want wellness that is all they are good for but If something does happen to your pet do not trust them to pay out the bill.
Insurer: Embrace
By: Charlene
Very happy with Pets Plus Us Insurance
Our boy Frankie is a Frenchie that has Liver issues and has had some pretty expensive vet bills but our insurance has covered mostly everything. We really appreciate Pets Plus Us and highly recommend them.
Insurer: Pets Plus Us
By: Mark
All my experiences contacting Trupanion have been very helpful.
All my experiences contacting Trupanion have been very helpful. Pertaining to my most recent call Natalie was patient and pleasantly answered all of my questions. I appreciated her asking how my dog was doing. This is why Iâll always recommend Trupanion.
Insurer: Trupanion
By: Monique
Always prompt and pleasant attention to my questions or issues.
Always prompt and pleasant attention to my questions or issues.
Insurer: Trupanion
By: Rosemary
Excellence
Consistently excellent
Insurer: Trupanion
By: Jeff
customer service and coverage payments
customer service and coverage payments
Insurer: Trupanion
By: Carol
Ella es muy profesional en explicar todo
Ella es muy profesional en explicar todo
Insurer: Trupanion
By: Felix
Great and fast service as always
Great and fast service as always
Insurer: Trupanion
By: Blanch
Trupanion was very helpful
I had hoped I would never need to make a claim with Trupanion, but unfortunately my dog was diagnosed with IMHA. Trupanion was very helpful in setting up my claim and covered almost all the costs related to his condition.
Insurer: Trupanion
By: Matt