Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Turn around times on claims were so fast!
Everything has been great for me from claims to talking to customer service! Plus the turn around time for reimbursement has been so quick recently!
Insurer: Nationwide
By: Nicaela
Extremely slow process claims-almost criminal--but still taking my monthly payment. Literally took from March 18 to May 19.
My experience has been horrendous. I've had 6 letters saying my claim was in review, made 4 phone calls., had a call from a disrespectful investigator (Feb)--then suddenly in June received word that my claim was denied and a new claim would also be denied--because my dog had a pre-existing condition due to the first denial. All the time, paying on time automatically. Then suddenly getting these chase payments for smaller claims. Filed original claim for Athena in March 2018--heard in Feb 2019 from investigator--then denied May 2019--got notice of pre-existing condition. As a customer you are at the mercy of this company and its a shame that the communications process is truly broken. Very disappointed about the whole situation--but I still have claims I need paid--so I'm stuck. I've told everyone I know.
Insurer: Nationwide
By: Katharine
Excellent Service
ASPCA Pet Insurance has always gone above and beyond with my claims as well as any questions that I had.
Insurer: ASPCA
By: Nicole
Great company
Great insurance, prompt payments and reasonable price. Would recommend to anyone!!
Insurer: Nationwide
By: Deborah
Nationwide is the BEST!
I have submitted several claims, which is so easy to do with their app. There is never a hassle and I receive my reimbursement in a very timely manner. Recently I had an emergency with my female who was whelping. She had to have a C-section which was quite costly. I was so relieved to know I had my insurance. Thank you Nationwide!
Insurer: Nationwide
By: DIANNE
EXCELLENT SERVICE
I just went through two instances of having to submit claims. I just want to say it was very easy and payment was quick. I can see why my Vet recommended ASPCA Insurance.
Insurer: ASPCA
By: Daniel
Awesome, quick reimbursements great customer service
They are great, my dog had to have surgery on a torn ligament and I received my reimbursements so quick no questions ask. Nothing was denied. This helps out so much as a pet owner
Insurer: Healthy Paws
By: Renelle
So happy for the Complementary Care Rider
This is my first experience with pet insurance. I have owned 9 dogs and decided I would give insurance a try. My 8 year old Bernese developed a problem with her neck and spine. My conventional vet recommended an MRI and surgery. I know with a large breed spinal surgery in rarely successful. I decided since I had luck with acupuncture in the past I would take her to my integrative vet. She has had acupuncture every three weeks and her issues with her neck are completely cured and her issues with her lumbar spine are markedly improved. Trupanion has been vey easy to deal with and I love that I was able to by the rider that covers this treatment. Highly recommend Trupanion.
Insurer: Trupanion
By: Erin
Processing period in a timely fashion
This was the first time my claim was processed to quickly.
Insurer: Nationwide
By: Marianne
Excellent and comprehensive coverage.
I love that the plan pays for preventative care.
Insurer: Nationwide
By: Robert