Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Grateful
Grateful for VPI to help with the cost of an unexpected vet visit. Our Balto is a beloved member of the family. We’re glad we had help getting him the care he needed to get back to a clean bill of health.
Insurer: Nationwide
By: Liz
Gives Insurance Companies a Bad Name
We lost our almost 19 year old dog last week. We had originally been insured with PC Insurance, but unfortunately, Pets Plus Us took them over. The invoice included "Cold Storage/Handling" and "Cremation Scatter Box < 7 kg". They would not pay for anything...and had a representative quote about deductibles and coverages,....but if it had been cremation, the claim would have been eligible for 100 dollars. Well, boys and girls, I have been insurance all my life and never ran into a supposed adjuster/underwriter that could not read. What an atrocious way to handle a claim, especially when you have been incapable of reading the invoice! This is not the only time I have had to fight with these people. If you are insured with them, read your coverages carefully and stand up for your rights.
Insurer: Pets Plus Us
By: Nadine
It takes too long to review and receive claims back.
Takes too long to receive claim and money back.
Insurer: Nationwide
By: Lisa
Terrible Company Customer service is horrible, No return calls or answering of emails
I should have done my research. The puppy came with six weeks insurance. I continued the insurance. Customer service is friendly but totally useless. No replies to emails, no return phone calls. On the website it says will advise claims stats in one to three days. What a joke. I call the customer service to speak to a manager...put on hold for ten mins. They are all in a meeting....horrible...you are basically paying premiums and receive a magazine and no customer service or coverage. So disappointed in this company. Buyer beware.
Insurer: Pets Plus Us
By: Rita
Great experience. Efficient and honest.
Easy claims service. It was all handled directly with the hospital and the claim was honored by Trupanion.
Insurer: Trupanion
By: Bradley
My claim was processed in a timely efficient manner.
My claim was processed in a timely efficient manner. Very satisfied
Insurer: Trupanion
By: Dawn
Great pet insurance
Very easy to send a claim via email. Received quick response that claim was received. Always a very fast reimbursement.
Insurer: Trupanion
By: Irene
A great experience with Trupanion!
Very easy. The bill was submitted by my veterinarian. Trupanion reviewed it and approved what was eligible!
Insurer: Trupanion
By: Richard