Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Quick claims response, hesitant to reimburse though
I like the ease of submitting an online claim to Nationwide, but in submitting one of my first ones, they requested I send documentation of every single vet appointment Remy has ever had.. Luckily he’s only 2 and I’ve gone to the same vet since I had him, but geez that’s insane that they wanted until I was submitting a claim to do that?? Why not request this info up front when I registered? It was really fishy to me, and just kind of proved that all insurance providers will do anything and everything to block you from getting money back. After I did obtain the documentation, it wasn’t enough. I needed FULL appointment details, including even the vet notes *eye roll*. Again, luckily, I was able to get that info and they have reimbursed me one time so far out of the 4 vet visits my dog has had. I got back more money than my last provider would ever give me! Which is awesome. But you really really have to have the time, patience, resources, and documentation to get what you’re owed. Good luck!
Insurer: Nationwide
By: Amy
Excellent Coverage!
I often take pause at the fact that I spend more on my dog's health insurance each month than my own, but I can't complain about the coverage this policy provides! My dog is my baby, and it's nice to know I can take him to the vet no matter what ails him and it will almost surely be covered.
Insurer: Nationwide
By: Jodi
Excellent Coverage
Excellent Coverage!!!!!
Insurer: Nationwide
By: Mary
Wellness Visit
I am very diligent about getting yearly visits for my dogs, and proactive if I see anything unusual with their health. My 3 year old Lab recently had her Wellness visit, and was in perfect health. The ONLY thing extra was that the vet expressed her anal glands. Apparently Nationwide views this as a pre-existing condition since she must have had it done once before in the 3 years I’ve had her. It surprised me that this was not covered. This is a preventative check to make sure the glands don’t get infected.
Insurer: Nationwide
By: Jane
don't bother switching if you have existing insurance.
Forget switching to Pets Best if you have any existing pet insurance and have made a claim. My dog every so often needs an injection $45 to get her through summer allergy months. Not always but they really help her. Because she'd had a prior injection on another policy - they denied the claim citing "existing condition" even though she has not been diagnosed with any 'condition'. I didn't even bother to dispute or waste my time dealing with them. I just cancelled immediately. On the plus side cancelling was easy and i received the refund of unused policy payment back quickly. If you have a new pet or insuring for first time - this company may well work for you. Based on my first and only experience with their claims dept - i cannot recommend.
Insurer: Pets Best
By: gary
Healthy Paws is awesome!
I rarely write reviews but Healthy Paws has exceeded my expectations in all regards. It is the the most amazing pet insurance, for that matter, any insurance that I have ever encountered. They are incredibly efficient, responsive, and caring. When was the last time your insurance company emailed to find out how you are feeling? Healthy Paws has reached out to me numerous times to find out how my dog is feeling. Their website is intuitive and easy to use. They follow up on claims very quickly, are very clear as to what they approve, and pay in a very timely manner. While my dog has had her share of medical issues they have not raised my premiums other than minimal increases. I really cannot rave enough about Healthy Paws. Together with my veterinarian, I consider Healthy Paws a partner in my dog’s overall care. Rikki Gross
Insurer: Healthy Paws
By: Rikki
Definitely recommend
I pay A LOT for my premium but I signed my dog up as a relatively healthy 10.5 year old and this was one of the only companies that still offered 90% reimbursement for a dog his age. I have filed 2 claims and the first one took a while but they covered everything and the second one was processed in a matter of hours. I LOVE that they pay exam fees. I have heard that premiums go up exponentially when it’s time to renew so I’m a little afraid of that, but that’s several months out so I’m going to enjoy them while I have them. Definitely gives me piece of mind.
Insurer: Figo
By: Melissa
incredibly easy to submit claims and receive payment
Unfortunately my Ruby had gastroenteritits requiring an emergency room visit and evaluation. I scanned the invoice into the app and received an explanation of payment and the check very quickly
Insurer: Healthy Paws
By: Rona