Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Customer Service and Care from ASPCA pet insurance
I have had ASPCA pet health insurance since my dog, Buddy, was a puppy. He is now 13 years old and I have been extremely satisfied with the service and care provided. The claim submission process is fast and easy and claims are settled and paid immediately. If this were not enough, an ASPCA customer service officer calls after completion of my claims to see how Buddy is doing. This is always reassuring to me that I've chosen the right company. As insurance premiums have increased with Buddy's age, I have done some price comparisons for pet insurance but I've found the costs of other insurance companies to be comparable or higher for the same services. I plan to stay with ASPCA.
Insurer: ASPCA
By: Dorothy
Excellent Service and prompt
Zeke filed 2 claims this year and they were both handled excellently and promptly.
Insurer: Nationwide
By: Steve
Awesome service and easy to file a claim.
So glad I have insurance. Very easy to use. Reinbersements are fast.
Insurer: Nationwide
By: Nancy
Don't get locked into this insurance company! Whole Pet + Wellness Review
I signed my Bernese Mountain Dog up for this insurance as a 3 month old puppy. I bought Whole Pet + Wellness plan that includes almost everything you can think of with a $250 deductible and covers 90% of everything else. My first year the premium was $714 which was very reasonable. Then the second year the premium increased to over $930 and now this year the premium has doubled since I started and is now over $1430 per year. My dog has been healthy and we have not submitted many claims. I am just worried about the future if Nationwide feels they can continue to increase the plan premium. over 100% increase in 2 years is ridiculous. I called about possibly adding a second pet (my new puppy) and the woman on the phone said I had a two dog discount but because the puppy would be needing to see the vet more the first year of coverage would cost over $1900 just for my puppy! Not to mention Eiger. I will NOT be using Nationwide in the future. The only reason I'm keeping my 3 year old on it is because the benefits are great. The payouts are slow to receive! I will be going with Trupanion, Embrace or Figo for my next dog.
Insurer: Nationwide
By: Maggie
This service has been worthless to us
I'm about $2,600 deep in vet bills and have had my puppy for 12 weeks now. We have the complete coverage plan, and they've denied just about every claim - even pink eye, stating it was a preexisting condition. The claims take about 3 weeks to process, so if you're expecting to be reimbursed before having to pay your credit card bill - forget it. When they are finally processed, the explanation of why they denied your claim is sparse and the customer service folks don't have all the information to explain to you why your claim was denied, because they're disconnected from the folks doing the processing. If you decide to make an appeal, I was informed it will take 30 days to even review it. There's no information (that I can find) on what information they're looking for in an appeal, so it's up to you to write your own document hoping they'll cover the treatment you expected. Dealing with this company has been sickening, and just an added stress on top of the copious vet visits my puppy has required. I wish I would've saved my money and never purchased the $60/month plan with ASPCA.
Insurer: ASPCA
By: Kylen
easy claim process and fast processing!
easy claim. process and fast processing
Insurer: Nationwide
By: margaret
Amazing assistance
Although they have never met my dog they are clearly interested in his well being and care. Healthy Paws has been helpful and professional and has always had a fast response time. The ease of filing a claim is superb allowing me to spend my concern and time on my dog rather that getting a claim paid or covered.
Insurer: Healthy Paws
By: Stephen
Life Saver!
Without Nationwide Insurance my dog would be dead. He got sick earlier this year from the dog food he was on and he still hasn't recovered. My vet bills since May have now been over $5,000. I'm still praying we can help my baby so in the mean time Nationwide has taken a HUGE burden from my shoulders so I can focus on helping him recover.
Insurer: Nationwide
By: Jennifer
I am so grateful that I will not be having to worry about Jackson's dilated cardiac myopathy (never on grain-free diet)
HealthyPaws has continuously been checking up on Jackson's health. They expressed concern because of his heart disease. Jackson went to the University of Florida Veterinary Hospital after his primary veterinarian diagnosed him with a heart murmur. HealthyPaws never questioned anything. They sent me a reimbursement check quickly. The money of course is being sent to the Univ. of Fl. for his 3 month checkup. Jackson had numerous medical testing done. The only thing that was not reimbursed was his initial office visit and his diet. Even Dr. Rosen's ordered supplements were covered. HealthyPaws has been great.
Insurer: Healthy Paws
By: Reecca
Quick Return on Claim
I've unfortunately had to file a couple of claims for my very rambunctious doberman. Filing was simple through the VitusVet app and I received my reimbursements within 48 hours via electronic payment/direct deposit.
Insurer: Nationwide
By: Jen