Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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A must have for every Dog owner
I cannot thank enough to the team of Nationwide (formerly VPI) for all what they do for our pets. They are easy to deal with, make filing claims and payments a breeze and their coverage is fantastic. Really recommend this insurance to all friends and family with pets.
Insurer: Nationwide
By: Sal
Horrible — making a bad situation worse
This company makes hard times worse by carefully digging for ways to reject any part of your claim, sending you on wild chases for additional paperwork, and never doing the legwork on your behalf. Would it kill you to contact the vet on our behalf if you need documents or clarification? I once had a claim rejected because I didn't include the diagnosis on the HAND WRITTEN claim form. 1. You should have called the hospital and 2. Should I have just hand written some crazy diagnoses on all my other rejected claims and then maybe you would have helped me out? The people on the phones are super friendly, but their hands are tied. Your company doesn't offer any kind of protection or piece of mind. Doing business with you is painful.
Insurer: Nationwide
By: alexis
So easy to work with!
Nationwide Insurance makes the decision to do everything we can for our dogs!
Insurer: Nationwide
By: Patricia
Easy to work with
Good to work with easy claims, wish they would have Ach transfer to bank vs sending a check
Insurer: ASPCA
By: Emol
Excellent Insurance Coverage
Nationwide has provided excellent coverage for us. Claim process is quick and easy, payment through electronic checks makes the process a breeze!
Insurer: Nationwide
By: Michael
Outstanding coverage, but sometimes claims come back too slowly
As an emergency room veterinarian with a pet with a lot of needs, let me be the first to say that this is the best value for coverage. Even with my own employee discount at my workplace, and not charging myself for examining my own dog, my baby girl racked up a bill of several thousand dollars over the year for everything from the routine vaccines to annual blood work and her brief hospitalization after getting into my first aid kit. Nationwide covered everything at 90% after the initial deductible. I believe the insurance, though admittedly a bit pricier than other plans out there, is so comprehensive that it paid for itself after just one trip to my facility (annual blood work, abdominal ultrasound for GI signs, hospitalization with IV fluids and meds with round the clock nursing care for 24 hours in the Chicagoland area). That said, if my work hadn't had a policy of not requiring employees to pay up front at the time of service, I don't know that I could have foot the bill. Nationwide sometimes takes too long to return my claims - once I think it took almost two months. That could pose a problem for individuals and their pets facing charges for particularly high-priced care, such as chemotherapy or urgent rescue measures (ie: successful CPR or emergency surgery). I would - and do - recommend this plan to anyone who has a pet and will listen, but I do think Nationwide can do more for its clients in shortening the turn-around time so people can make their credit card payments by the end of the month after getting their check back for insurance coverage.
Insurer: Nationwide
By: Kathleen
Thank you, thank you, thank you!
Getting Nationwide Pet Insurance, especially the Whole Pet Wellness Plan, has been the best investment for my family. Especially recently when my pup has been sick requiring ongoing treatment, it is great to know I have Nationwide to help with cost and make sure Rico gets the care he needs. It gives me such piece of mind and the process is so easy. We really appreciate the service and commitment!
Insurer: Nationwide
By: Jennifer
Preexisting conditions protocol could be tweaked. Otherwise, excellent service.
We've had Nationwide coverage for a few months now, insuring both our cat and our puppy. We're generally pleased with the coverage thus far. Submitting claims is very easy and issuance of reimbursement is prompt (~2-3 weeks for us). While still taking Nationwide with a grain of salt, since there are numerous other reviews that complain regarding Nationwide's willingness to cover some ailments, nevertheless our personal experience so far is enough to recommend Nationwide as a carrier.
Insurer: Nationwide
By: Jackson
Life Saver
Thank god for this pet insurance! We have 4 dogs and as you can imagine, our vet bills are crazy. But thanks to Nationwide, we re-coup most of our money. Submitting claims is super easy the turnaround time is usually within 3 weeks. Insurance is never cheap but we rest easier knowing that in case of an emergency, Nationwide is there to help!
Insurer: Nationwide
By: Lissette
Easy process.
Thank you for excellent customer service, and ease of submitting claim and smooth process.
Insurer: Nationwide
By: Jessica