Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent!
Always friendly, prompt responses and reimbursements from the Healthy Paws Team. We have had the unfortunate luck of needing to make multiple vet visits during the year for both our Frenchies. We are so glad to be insured through Healthy Paws as the process to make claims is so simple.
Insurer: Healthy Paws
By: Sheila
Thank you for the speedy process
Thank you very much for asking the progress of Nunu's dental procedure. He is doing great and recovered fully. Also, thank you very much for the speedy claim process.
Insurer: Nationwide
By: Weilin
Customer service was awesome! Helped explain some confusion with how to file the claim.
There is one area when filing a claim that is confusing. It asks for "Vet diagnosis" - when really it is simply an area to write the nature of the visit - why the pet needed treatment. I wrote the exact terms from the Vet invoice and my claim was initially sent back - "needing a diagnosis". The customer service rep was so helpful - I simply had to write what was going on - my claim was then instantly accepted! YAY!
Insurer: Nationwide
By: Rose
Excellent, Helpful Service
My claim helped pay for 4 tooth extractions, Very helpful with my claim.
Insurer: Nationwide
By: Steve
Having a rescue was a challenge, but nationwide did pay some claims
Ellie is doing better. But it was difficult her being a rescue had no medical records. Alot of going back and forth but nationwide did pay some claims.
Insurer: Nationwide
By: Marshs
Once you get through the medical review process...(if requested), .the claims service is outstanding.
If your pet is older, Nationwide may request medial records prior to paying the first claim(s) submitted. In our case, it took 45 days (they notify you it can take up to 60 days) after submitting our records. Initially,we were unhappy with the length of time it took for the medical review. However, they were always very friendly and helpful when I called to check on the progress. After this process was completed, we now receive payment on our claims within 3 business days (if you sign up for electronic claims payment). We are now extremely happy and would recommend this insurance to everyone, especially if you have an older pet that requires more medical attention.
Insurer: Nationwide
By: David
Claim decision takes too long!
Claim decisions take too long.
Insurer: Nationwide
By: James
Greta turnaround
After being totally stressed out with Frankie having surgery etc., I was quite relieved that I Nationwide was able to reimburse me for almost 90%.
Insurer: Nationwide
By: Maxine
Fast service
Processing claims has shown a wonderful improvement in time. Which is greatly appreciated.
Insurer: Nationwide
By: Tanya
So happy I signed up for Nationwide pet insurance!
Nationwide was recommended to me by my sister. It has been wonderful. They are very quick to respond and the claims process is quite simple.
Insurer: Nationwide
By: Karen