Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Difficult to work with
I have had many claims denied because they needed more info. When I submitted the claim again with additional information, it was denied again due to being submitted multiple times. I almost decided not to bother submitting claims anymore due to the difficulty I experience in submitting them. Additionally, the claim submitting process is a pain. It would be great if we could just upload documents right to the website. Prior to coming to Nationwide, I used Pets Best insurance. I switched due to getting coverage through my employer but I wish I hadn't. If I had done more research into the claim submitting process prior to switching to Nationwide, I would have stayed with Pets Best. Now I can't switch back because anything that is currently covered will become a pre-existing condition. I will say that once I finally did get some claims approved, the payment process was simple, although I wish they could deposit directly to me instead of going through Chase Payments.
Insurer: Nationwide
By: Kris
I never have issues!
The claim submittal process is easy, especially using VitusVet. My boy has a skin allergy and sometimes it seems it’s under control and then poof he has an outbreak of a rash or is itching. Getting him relief is so important and Nationwide is helping us every step of the way.
Insurer: Nationwide
By: Lynette
Lack of care
I have had nothing but difficulty getting Ookii's claim paid for his August visit. My vet had has done everything they can and submitted requested information as well as myself and when we are told everything needed has been received, another reason pops up why they can't pay the claim.
Insurer: Nationwide
By: Tracie
Easy to deal with.
Nationwide is easy to work with and settles all claims quickly.
Insurer: Nationwide
By: Lucy
Always fantastic service!
Always quick response to our claims!
Insurer: Nationwide
By: Andi
Breathe easy because ASPCA Pet Health Insurance does help.
Our big puppy, 3 yr old 110 pound Akita, loves playing with his sister. In one of their play sessions he ruptured his cruciate ligament. When your pet is your child and part of the family you do what you can to save their life. The surgery was around $6000, but the health insurance did exactly what they said. $250 deductible and covered 90%. We were nervous because it was the first time we submitted a claim, but they reimbursed us within 2 weeks so we were able to pay the credit card bill quickly. I recommend them for everyone. It is piece of mind.
Insurer: ASPCA
By: Amanda
Quick and easy claims process -- excellent customer service!
If my dog needs a procedure, I don't hesitate because of cost because I know I will get a lot of money back through Healthy Paws. It's really great peace of mind! Submitting a claim is incredibly easy and I get my money back through direct deposit. The team has even followed up after a surgery claim to see how my dog was recovering.
Insurer: Healthy Paws
By: Megan
Very long claim process time
Prices go up yearly. Claim process takes week, so even though they say they will pay the vet directly no vet will wait weeks for payment so you have to pay up front. Then they mailed the reimbursement check to the hospital even though I filled out all of my bank account information through the app for reimbursement.
Insurer: Pets Best
By: Kelsey
Would'nt change inshurance companies for nothing. You guys are the best.
Thank you for always checking in on Doobie. He is doing real good despite his cancer which is thank god not growing. he is playfull and acting like a typical dog he is very happy and active for a 14 year old. i will still have him scanned with the ultra sound and xrays to see whats happening but for now hes good. Thank you again for your prompt claim responses. Laurie Howbert
Insurer: Nationwide
By: Laurie
Emergency surgery
My 2 year old Swissy ate a sock and had to have emergency surgery. The first thing on our mind was getting her the help she needed. Needless to say this was an unexpected and expensive accident. I cannot say enough good things about how simple and good an experience I had with Nationwide. From calling customer service who gave me helpful and useful tips. I would highly recommend to any let parent.
Insurer: Nationwide
By: Ann