Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Reimburse process is too long.
1. Reimburse process is too long. It takes over 45 days. 2. Even though 45 days left, the status of claim did not change. So I reached out to a representative to know what's going on my claim. through live chat. It was really hard to get response from a representative. 3. Petsbest looks only working on hooking up customers to add their pet to policy and hardly manage the current customers who have a question for reimburse claim. * When I tried to reach out to a representative through live chat as going through "current customer - I have question something", nobody worked on it. * When I tried to reach out to a representative though live chat as going though "current customer - I want to add a new pet to my policy.", my request is quickly matched with a representative. In light of my experience, Petsbest does not look manage the current customer for claim, but only take care of customers for adding pets to policy (that increases insurance fee).
Insurer: Pets Best
By: Sam
Amazing! Love Healthy Paws!
Love that they reimbursement for 90% of the procedures/medicines etc that they cover — which includes physical therapy! The reimbursements are pretty timely and customer service is very helpful.
Insurer: Healthy Paws
By: Matthew
These folks are wonderful!
For 42 of the last 52 years, we've been "owned" by a series of four miniature dachshunds. Until we got Tito, who's now 14 months old, we never carried pet insurance. Luckily, we had no serious medical issues with the other three dogs until late in their lives. Tito, however, has something going on that causes him to have chronic congestion, inflamed and swollen tonsils, and some exceedingly high liver values. Although we are still trying to get at the source of his problem, we have already had significant medical expenses. Trupanion has exceeded my expectations in their rapid response to the insurance claims filed for Tito. Their responsiveness has made this difficult time easier than it would have been otherwise. We will always be grateful to Falls Village Veterinary Hospital for including information about Trupanion in Tito's new puppy package.
Insurer: Trupanion
By: Dr.
Excellent
This is the best pet insurance! Our dog recently had to have laparoscopic surgery to remove a very large vinyl treat bag from his stomach. Healthy Paws processed and reimbursed the very expensive claim within days of receiving it. This is not the first claim we have had to make and they have always been responsive and pay what we are insured for. We have had them for approximately 7 years insuring both our dogs. I strongly recommend them!
Insurer: Healthy Paws
By: Lisa
Nationwide came through with flying colors!
Nationwide's handling of our claim was really fast and received a much appreciated payment very quickly thereafter.
Insurer: Nationwide
By: Linda
Very efficient claims process.
So far, I am very happy with ASPCA pet insurance. They have a very efficient claims process, and they keep you posted on the claim right through payment.
Insurer: ASPCA
By: Charles
Fast response to claims.
It was a relief to have a quick response to the claims. I was able to care more about my pet instead of dealing with money and the insurance company. Thank you!!
Insurer: Nationwide
By: Gissele
Can't imagine life without Healthy Paws!
We have had our two cats for almost two years now and are constantly reminded how much we love Healthy Paws. Our oldest cat started having GI issues last year and went through a lot of testing. Thanks to Healthy Paws, we were able to get to the root of the issue and he now has meds and prescription food that work well for him. However, we had our biggest scare a few weeks ago when our youngest cat became sick in the evening and we rushed him to an emergency clinic. We were told he needed emergency surgery and we didn't even think twice about the price, thanks to Healthy Paws. When I got the insurance claim back, I was floored by the ease of the process and comprehensiveness of our plan. We even got a check in email from them to see how he was recovering! Healthy Paws has made being a pet owner so much easier and given us the peace of mind we need. Anytime we leave them with a cat sitter, it is so comforting to be able to let them know we have pet insurance and in case of an emergency, make sure the cats get the care they need -- no matter the price!
Insurer: Healthy Paws
By: Ali
Satisfied
Our vet office sent our claim to Embrace. Claim processing was quick and effortless. Very satisfied with service.
Insurer: Embrace
By: JoAnn
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean