Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Shameful
My dog’s claim was denied due to evidence of a pre existing condition. The pre existing condition was because of a lab test and observations I made at home. A specialist examined her, did full blood, and Urinanalysis and found her to be in perfect health. The specialist called the company and explained this, but they still refuse the claim. There is no third party monitoring, so they can do what they like and use any reason, weather valid or not, to deny a claim. Disappointing.
Insurer: Trupanion Canada
By: Darlene
Worst Insurance Company Ever
This company doesn’t pay for anything! Don’t ever get them for your pet! We were recommended them from our Vet, so we thought they would be great as our Vet is amazing ! These people are ridiculous !!!! Even after our “waiting” period they still haven’t paid anything new with any new visits we’ve had !!!! I’m done paying y’all $40 a month for you to just collect my money and not help us in return and do an actual claim! Please go somewhere else for pet insurance!
Insurer: Figo
By: Tara
I very much appreciate the swiftness with which claims are handled, especially this week during a holiday
I'm grateful for this company's flexibility and speed with which it handles claims... Especially Christmas week 2019 when I expected things to slow down. Nope. The company was as fast as ever
Insurer: Trupanion
By: Marlene
Best care for my baby
This is by far the best pet insurance out there! I spent weeks calling every company and to determine the actual coverage for my baby. Pekingese can be prone to multiple hereditary issues that most insurance companies will not cover. Hartsville has by far the best coverage for any issue out there. It has been the best decision that I have ever made. The claims process is simple and the claims are paid quickly. I also loved the fact that I was able to choose my deductible amount, percentage of repayment, and yearly Max on claims. Love the company and the customer service is amazing, I can tell they are really concerned and involved in making sure you are able to get the best possible care for your fur baby.
Insurer: Hartville
By: Lisa
Incredible experience
Embrace has been so helpful and supportive as our sweet, 5 year old dog got sick. She is okay now! From their customer service to the easy and fast claims experience you can tell they actually care. Thank you for referring us To Embrace Pet Insurance USAA!
Insurer: Embrace
By: Kathryn
Trupanion is the best!!
I have received the best customer service with Trupanion! They are always professional and empathetic and they really were quick to process the claims for Bella Louise! Thank you so much!
Insurer: Trupanion Canada
By: Sandy
Life changing!
I couldn't have dreamed this could go so well. You took away all the stress of my baby having surgery. You took away the stress of coming up with a very large amount of money for the surgery. Thank you from the bottom of my heart for taking such good care of my boy! I literally couldn't have done it without you! God bless you!
Insurer: Trupanion
By: Tami
Reg Dupuis
Always very helpfully with any claim and prompt in replies to questions.
Insurer: Trupanion Canada
By: Daria
Because I've had such a wonderful experience using Trupanion.
Because I've had such a wonderful experience using Trupanion. You actually pay on claims. Every customer service rep is lovely. I tell everyone to get Trupanion. It feels like an honest company. The pet insurance I had for my dog, Buster, who's no longer with us, was a very shady company. Trupanion is the polar opposite.
Insurer: Trupanion Canada
By: Jacquelyn
Claim process
Easy to file claim. Took care of everything promptly
Insurer: Trupanion Canada
By: Angela