Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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High Premium Increase
Overall I found Healthy Paws customer service courteous and the claims process was very easy; however, I found it strange that when I submitted a claim, only the percentage of the claim that equaled my reimbursement percentage was applied towards my deductible. For example, if I chose a 90% reimbursement rate after my annual deductible was met, then only 90% of the total amount of my claim was applied. When I questioned the company about this calculation, no one (even management) could provide me with an answer as to why. In my 3rd year of coverage, my premium jumped 25% with no warning. That was the last straw for me.
Insurer: Healthy Paws
By: Leisa
Great service!
It was quick and painless. My doctor filled out and submitted forms. I didn't even realize they would do that. All electronically. Then they called my vet and I got a check a few weeks later.
Insurer: Trupanion
By: Claire
Trupanion Saved My Dog
Claim was settled and paid out in 48 hours over Christmas. They were so supportive and helpful and it was easy to submit a claim for review. Trupanion saved my dog.
Insurer: Trupanion Canada
By: Rebecca
Quick Payment for Accepted Claim
This is my first experience in making a claim for services that are covered by my dog's Trupanion policy. I was happily surprised that the claim was accepted and payment was made so quickly through automatic debit to my bank account. Prior claims for treatment of giardia infection that first occurred within the first month of coverage were denied. I'm learning that it's important for policyholders to fully understand Trupanion's coverage rules.
Insurer: Trupanion
By: Pamela
No Hassle Claims
I submitted the claim from the vet, waited for a time, then got the email confirmation. It was pretty straightforward.
Insurer: Trupanion
By: Calvin
Satisfied customer!
This insurance is a cushion for the unpredictable, and having had many of them over the years, one can never be too careful. Our dog had pink eyes, and the medication is covered. :-)
Insurer: Trupanion Canada
By: Charlene
Fast and easy.
Fast and easy.
Insurer: Trupanion Canada
By: Julie
My dog Pierce
Trupanion has been extremely fair and quick payment of my claims is a real plus
Insurer: Trupanion
By: Arleen