Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great customer service!
Filing claims are easy and reimbursement has been terrific! So glad we went with Nationwide! Highly recommend!
Insurer: Nationwide
By: Barry
I’m so glad I have this insurance
Great coverage. It really helped me
Insurer: Nationwide
By: Pauline
Some people clearly suck at their jobs and need to be fired.
When my cat was a kitten, I got him on a policy. He had worms and another minor issue at the time. These conditions were treated. Nationwide has records of this, because I submitted the claims and receipts, so they clearly know this. They put a "pre-existing" tag on his policy. I had to jump through hoops to get this removed, which shouldn't have been on there because they have the records and know this was addressed. The claim ultimately got paid, but it was way too long of a process and a lot more work that it needed to be. I also realized that I had a past claim rejected for this same reason. That's on me for not catching that one (I had multiple things on that claim and it slipped through the cracks.) I found the overall level of poor service staggering. Embrace Pet Insurance is starting to look appealing.
Insurer: Nationwide
By: Robert
Slightly difficult getting an online claim set up but eventually it worked.
Getting the online claim was at first difficult but I was able to get the claim started with 2 tries. After which I downloaded the veterinarian’s receipt and a copy of the receipt within 2-3 days I received a notification of my claim processing and reviewing. About 3-4 days after the processing I received another email that payment would be made and I could deposit the insurance claim amount to my bank account which was very easy. (OnceI had set up a bank account, the funds could be deposited.
Insurer: Nationwide
By: Robin
I'm happy that your company is taking care of my pets!
Nationwide has so far been consistently reliable on the medical coverage of my dogs, when they get sick and needs checked. I'm so happy with how you take care of my lovies.
Insurer: Nationwide
By: Teresita
Lie about processing time
I have only used this insurance for preventive care so far. When I got the insurance a little over a year ago, claims were paid within 10 days. They advertise quick claim processing with the average claim processed in 5 days. My dog was seen on 2-15-20 for preventive visit and wellness check and has yet to be processed. I contacted customer service and was told process time can be up to 45 days. I received a survey about customer service the next day. Quit sending surveys and process claims! Definitely considering changing insurances.
Insurer: Pets Best
By: Marcy
Submitting a claim manually is annoying. I wish my vet could submit the claim for me.
Submitting a claim manually is annoying. I wish my vet could submit the claim for me.
Insurer: Nationwide
By: James
WORTH IT!
I am so glad that I was able to enroll my pup in this health insurance! She recently had a major knee surgery and the bill literally overwhelmed me.. I knew deep down inside that she needed this surgery to recover and be able to live a long healthy life. If it wasn't for knowing that healthy paws was behind my dog's health bills, I don't know how I would've managed to financially provide for my dog's surgery. Whenever I had questions or concerns, their customer service was stellar as well. They were ALWAYS willing to listen to my concern and help in any way. Even though I enrolled her later in life as opposed to enrolling her when I got her as a puppy, I am a true believer in being better off late than being sorry. I give Healthy Paws 5+!
Insurer: Healthy Paws
By: Helen
Easy to process
Haven’t had a problem filling out forms and get them processed
Insurer: Nationwide
By: Nancy
I'm very happy with this insurance
I'm happy with your helping with the expenses of Katie. Vet bills can be extremely high and you have come through for me.
Insurer: Nationwide
By: Catherine