Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Absolutely wonderful all the way around
Embrace is absolutely amazing! The claims process is very easy, customer service is wonderful and reimbursements are very fast. We will always have our pets insuranced through this wonderful company
Insurer: Embrace
By: Carrie
Easy app and easier process!
Very thoughtful process when it come to making a claim. I use the app and it works wonderfully. Customer service has always been great and friendly.
Insurer: Nationwide
By: Gerry
Difficulty in submitting claim
I have had issues with every claim I have submitted I have had to submit each one twice and is is experating
Insurer: Nationwide
By: Pam
Was not pleased
My claim took a month to be processed. I have a dog that I got from a rescue and Figo decided that for this recent claim they needed vet records from before I got the dog. This took weeks. In the meantime while waiting on that vet to send the records, Figo closed/put the claim on hold and I had to keep texting and calling in order to find out the status and push Figo to continue to reach out to the vet for the records. The claim was then denied for the medication that was prescribed due to a pre-existing condition. This was not accurate however because although the medication was previously prescribed, this time it was for a completely different issue! Also, Figo has covered this medication for him before, so I didn't understand why there was a different result this time. I texted Figo once again and asked them why he wasn't covered for the medication due to this issue that he's only had since we started his policy. They said they would reach out and investigate why the claim was denied. They got back to me today and it was determined that the mediation is covered since it was prescribed for a new issue and not a pre-existing condition. If i had not continuously contacted Figo to repeatedly reach out to the vet and then contacted them again regarding my claim denial, my claim would probably still be closed without the correct action being taken.
Insurer: Figo
By: Alicia
Customer Service
I have two dogs and have had my pet insurance for each for 15 years. Before this insurance was taken over by Nationwide, I would get my claims reimbursement within a week. When Nationwide took over, it was taken a month plus for reimbursement which I thought was a little long, but did not complain. Since I never had an issue with any of my claims, I was okay with the timeframe. I noticed that the last two claims I submitted were reimbursed within days. Since I also signed up for your reimbursement via bank money transfer instead of check, and now the great turnaround time in claim reimbursements, I am really a happy camper. Can't ask for better service. Thank you. Thank you for taking care of my two pups.
Insurer: Nationwide
By: Cindy
Glad we got this insurance plan
We’re happy to have gotten this insurance for our puppy’s first year. Nationwide is good about keeping me informed, claims are paid in a reasonable amount of time and customer service has been helpful.
Insurer: Nationwide
By: Ziggy
Amazing!!!!
I cannot express how pleased I am with Nationwide Pet Insurance. We are heading into Piper's second knee surgery in less than a year and have had many many claims from Dr.s appointments and therapy. Not once has Nationwide not covered a claim. They are extremely prompt and excellent at communicating claim information. I couldn't imagine doing these surgeries without Nationwide Pet. It certainly helped lessen the financial stress. Thank you from the bottom of our hearts!
Insurer: Nationwide
By: Megan
EFFICIENT
CLAIMS ARE ALWAYS HANDLED EXPEDIITIOUSLY. NO FOLLOW UP CALLS ARE NEEDED - BUT WHEN SO, EMPLOYEES ARE ALWAYS COURTEOUS, HELPFUL, AND TAKE CARE OF THE SITUATION. GOOD COMPANY...
Insurer: Embrace
By: JULIA
Effortless and Quick
I would recommend this insurance to any and every pet owner. The ease of submitting online claims and the response time is outstanding. I am a VERY SATISFIED policy holder :)
Insurer: Nationwide
By: Athina
Because of you our dog can get the best care!
Adopted our English Bulldog when she was three. We were told she had no health problems. And maybe she didn’t at the time. Our baby had one thing after another but thankfully Nationwide was on our side! We can’t say thank you enough!
Insurer: Nationwide
By: April